Smartsupp live chat vs GoToLiveChat

Awards

Starting Price

$10.00/month/user

$6.00/month/user

Best For

Smartsupp is a popular live chat for e-commerce and small-mid size businesses. Start a personal conversation with your visitors and turn them into happy customers. <3

Cloud-based live chat software that helps businesses of all sizes integrate features such as live chat, helpdesk, page announcements and more via customizable widgets and reporting.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(207)
Read All Reviews
(0)

Ease of Use


4.8 / 5


  • "User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy."

  • "Smartsupp is really user-friendly interface and it's easy to use, very useful function like auto-reply keep chat history and realtime message notifications."



Customer Support


4.6 / 5


  • "I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better."

  • "Engaging for Customers - Check. Great Customer Service - Check."



Features & Functionality


4.4 / 5


  • "Ease of use, simplicity in product design helps set up quicker."

  • "I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go."



Value for Money


4.6 / 5


  • "I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay."

  • "Low price, and free trial. The customer service is very good and fast."



Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Smartsupp live chat vs GoToLiveChat

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GoToLiveChat vs Smartsupp live chat