Genesys PureCloud vs Zendesk vs Zoho Desk

Awards

Starting Price

$75.00/month/user

$5.00/month/user

$12.00/month

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4 / 5
(78)


4.5 / 5
(2111)


4.5 / 5
(1559)

Ideal number of Users

50 - 1000+

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


3.5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4.5 / 5

Product Features

  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 4 screenshots 83927 thumb
Capterra screenshot placeholder
View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zoho Desk vs Zendesk vs Genesys PureCloud

Genesys PureCloud vs Zendesk vs Zoho Desk

Share

share Share Your Comparison of Zoho Desk vs Zendesk vs Genesys PureCloud