Genesys PureCloud vs Paldesk vs Zendesk vs Zoho Desk

Awards

Rating


4 / 5
(77)


5 / 5
(6)


4.5 / 5
(2087)


4.5 / 5
(1555)

Starting Price

$75.00/month/user

$16.00/month/user

$5.00/month/user

$12.00/month

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Our target market are small businesses that deal with selling a product or service online.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Ideal number of Users

50 - 1000+

1 - 49

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

4.5 / 5

4.5 / 5

Customer Support


3.5 / 5

5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

5 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

4 / 5

4.5 / 5

Product Features

  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 126619 thumb
Capterra screenshot placeholder
View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs Paldesk vs Zendesk vs Zoho Desk

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