Genesys PureCloud vs Zendesk Chat

Awards

Starting Price

$75.00/month/user

$14.00/month/user

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Rating


4.1 / 5
(83)
Read All Reviews

4.5 / 5
(113)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."


4.5 / 5


  • "We purchased ZenChat when it was Zopim and have stayed with them for many years. The ease of use and great feature set made it an easy choice."

  • "Easy to use, aesthetic and moreover affordable. Automatic message to facilitate recurrent questions."

Customer Support


3.6 / 5


  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."


4.3 / 5


  • "Zopim has all the features we need for providing excellent live chat support to our website visitors."

  • "Zendesk chat is the most efficient tool to offer immediate customer support."

Features & Functionality


4 / 5


  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."


4.4 / 5


  • "I love that Zopim is part of the Zendesk interface we use. There are a lot of great insights and features."

  • "Zendesk chat is simple to use and fun. Customers love the quick response."

Value for Money


3.8 / 5


  • "Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience."

  • "Flexible - you can scale up or down depending on your needs. Cost effective and well documented API libraries."


4.3 / 5


  • "The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well."

  • "Software works well, easy to set up and functions as advertised. The price is really good and offers flexibility in tiers offered."

Product Features

  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 4 screenshots 83927 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Genesys PureCloud vs Zendesk Chat

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