LiveChat vs Zendesk

Best For

Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$16.00/month/user

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

View 5 screenshots 105403 thumb
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Ratings

Overall


4.5 / 5
(750)

4.5 / 5
(1897)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs LiveChat


LiveChat vs Zendesk

LiveChat

by LiveChat Software

Best For

Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$16.00/month/user

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Ratings

Overall


4.5 / 5
(750)

4.5 / 5
(1897)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs LiveChat