Zendesk Chat vs Kayako vs LiveCall

Awards

Starting Price

$14.00/month/user

$15.00/month/user

$49.00/month

Best For

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Our main market are companies, that already have call centers. LiveCall works great, wherever services / products with high margin are sold and that want to have conversation with their customers.

Rating


4.5 / 5
(105)


4 / 5
(150)


5 / 5
(5)

Ideal number of Users

1 - 1000+

1 - 1000+

1 - 49

Ease of Use


4.5 / 5

4 / 5

5 / 5

Customer Support


4 / 5

4 / 5

5 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

5 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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View 5 screenshots 63439 thumb
View 2 screenshots 69003 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk Chat vs Kayako vs LiveCall

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