LiveHelpNow Suite vs Nextiva

Starting Price

$19.00/month/user

$10.00/month

Best For

Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.

Businesses looking to Interact with customers and prospects in real time and then monitor those interactions across the customer journey to gain a complete view of customers.

Rating


4.6 / 5
(69)
Read All Reviews

4.4 / 5
(218)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "User friendly and easy learn. Our costumers are very happy about the service."

  • "It is easy to use and I have not encountered major issues when using the live chat software."


4.4 / 5


  • "Easy to use and great service for our business. Ability to do automate our whole business communication."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."

Customer Support


4.7 / 5


  • "Fast, reliable customer support for a reliable and lightweight tool."

  • "The team's quality of customer support, speed, and care."


4.4 / 5


  • "Best packages, best customer service and best VoIP EVER. Nextiva offers GREAT SERVICE."

  • "Nextiva has amazing customer service and offers the best value for the service."

Features & Functionality


4.6 / 5


  • "An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff."

  • "Ease of use, notifications (visual and sound), browser based functionality, after hours ticket functionality, visitor history."


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "The best part about the Nextiva software suite, is that is really does have a solution for everything, and they all work together."

Value for Money


4.7 / 5


  • "And I have zero regrets. It is an excellent product at a very reasonable price."

  • "The program we were using before was almost 5 times the price with much less flexibility."


4.4 / 5


  • "In real estate it¿s so competitive that we knew it was important to invest in improving our communications."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 5 screenshots 2915 thumb
View 5 screenshots 109159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveHelpNow Suite vs Nextiva

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