--- title: "Best Free Live Chat Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Live Chat software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/live-chat-software/s/free/" page_type: "subcategory" language: "en" --- # Best Live Chat Software for free [4.5 (3474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/live-chat-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 81% recommend this product [## Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24203)](https://www.capterra.com/p/135003/Slack/reviews/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 86% recommend this product [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16464)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Capterra Shortlist](https://www.capterra.com/live-chat-software/shortlist/) WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. [Learn more about WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 89% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4485)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. [Learn more about HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History [## Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3519)](https://www.capterra.com/p/132996/brevo/reviews/) Cloud-based platform for email, SMS, and WhatsApp marketing with automation, CRM, live chat, transactional email, and loyalty program. [Learn more about Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 86% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) #1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 84% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Capterra Shortlist](https://www.capterra.com/live-chat-software/shortlist/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History [## SendPulse](https://www.capterra.com/p/146369/SendPulse/) [4.6 (773)](https://www.capterra.com/p/146369/SendPulse/reviews/) SendPulse is a marketing automation platform for email, SMS, and chatbot marketing and creating websites and online courses. [Learn more about SendPulse](https://www.capterra.com/p/146369/SendPulse/) Live Chat features reviewers most value Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Support Ticket Management Transcripts/Chat History 83% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (268) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Autoresponders Canned Responses Chat/Messaging Customizable Branding File Sharing Generative AI Geotargeting Mobile Access Multi-Channel Communication Offline Form Proactive Chat Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Screen Sharing Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Remote Work Software](https://www.capterra.com/remote-work-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Live Chat Software that is: [For iPhone](https://www.capterra.com/live-chat-software/s/iphone/)