# 2025 Capterra Shortlist for Live Chat | Capterra

> Discover the highest-rated & most popular Live Chat Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/live-chat-software/shortlist

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# 2025 Capterra Shortlist for Live Chat

-   [All Products](https://www.capterra.com/live-chat-software/)
-   [Capterra Shortlist](https://www.capterra.com/live-chat-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/167015/Text-Request/)

## [Text Request](https://www.capterra.com/p/167015/Text-Request/)

[4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/)[View all reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

[](https://www.capterra.com/p/167015/Text-Request/)

The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Overall Score

93/100

Popularity: 45/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$59.00Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/62194/LiveChat/)

## [LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/)[View all reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

[](https://www.capterra.com/p/62194/LiveChat/)

LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers

Overall Score

89/100

Popularity: 42/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

88/100

Popularity: 41/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Overall Score

87/100

Popularity: 38/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

6/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.

Overall Score

87/100

Popularity: 41/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/151292/Crisp/)

## [Crisp](https://www.capterra.com/p/151292/Crisp/)

[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)[View all reviews](https://www.capterra.com/p/151292/Crisp/reviews/)

[](https://www.capterra.com/p/151292/Crisp/)

Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.5

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

18/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Front Chat enables real-time communication with customers. Dynamic chatbots & automated workflows help resolve customer inquiries fast.

Overall Score

84/100

Popularity: 36/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

6/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

78/100

Popularity: 32/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/167792/tawk-to/)

## [tawk.to](https://www.capterra.com/p/167792/tawk-to/)

[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)[View all reviews](https://www.capterra.com/p/167792/tawk-to/reviews/)

[](https://www.capterra.com/p/167792/tawk-to/)

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

Overall Score

77/100

Popularity: 31/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.4

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

18/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10014051/Chatway/)

## [Chatway](https://www.capterra.com/p/10014051/Chatway/)

[4.9 (77)](https://www.capterra.com/p/10014051/Chatway/reviews/)[View all reviews](https://www.capterra.com/p/10014051/Chatway/reviews/)

[](https://www.capterra.com/p/10014051/Chatway/)

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate & automate customer support

Overall Score

76/100

Popularity: 26/50

Ratings: 50/50

Review Breakdown

Ease of Use

5.0

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

19/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227417/Drift/)

## [Drift](https://www.capterra.com/p/227417/Drift/)

[4.5 (200)](https://www.capterra.com/p/227417/Drift/reviews/)[View all reviews](https://www.capterra.com/p/227417/Drift/reviews/)

[](https://www.capterra.com/p/227417/Drift/)

Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow.

Overall Score

75/100

Popularity: 28/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.4

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

9/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCX is an AI-powered contact center: simple to use and easy to deploy.

Overall Score

74/100

Popularity: 29/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

6/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

## [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)[View all reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

[](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Use the power of Smartsupp live chat and AI shopping assistant to genuinely connect with your visitors and boost online sales.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$17.00Per Month

Free Trial

Free Version

Category Features

18/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Live Chat Software](https://www.capterra.com/live-chat-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:May 2, 2025