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2024 Capterra Shortlist for Live Chat

Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers.

Overall Score
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96/100
Popularity: 47/50
Ratings: 49/50

Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow.

Overall Score
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96/100
Popularity: 48/50
Ratings: 48/50

Front Chat enables real-time communication with customers. Dynamic chatbots & automated workflows help resolve customer inquiries fast.

Overall Score
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96/100
Popularity: 47/50
Ratings: 49/50

LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time

Overall Score
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96/100
Popularity: 47/50
Ratings: 49/50

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your

Overall Score
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95/100
Popularity: 50/50
Ratings: 45/50

Use Birdeye Webchat to engage and convert web visitors into leads. .

Overall Score
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93/100
Popularity: 44/50
Ratings: 49/50

Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers

Overall Score
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93/100
Popularity: 45/50
Ratings: 48/50

Manychat is a automated messaging software that helps brands grow by facilitating two-way conversations on social media and SMS.

Overall Score
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93/100
Popularity: 44/50
Ratings: 49/50

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score
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88/100
Popularity: 40/50
Ratings: 48/50

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Tidio is a live chat platform that enables you to create exceptional customer journeys with omnichannel communication, canned responses

Overall Score
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87/100
Popularity: 37/50
Ratings: 50/50

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

Overall Score
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85/100
Popularity: 37/50
Ratings: 48/50

Get more out of chat by combining it with live website co-browsing to help customers navigate issues by seeing exactly what they see.

Overall Score
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84/100
Popularity: 35/50
Ratings: 49/50

Award-winning live chat, help desk, ticketing and call center software, easy to use from the start. Try it with a free 1-month trial.

Overall Score
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82/100
Popularity: 32/50
Ratings: 50/50

Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.

Overall Score
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81/100
Popularity: 33/50
Ratings: 48/50

Quickly engage with website visitors and capture lead information with web chat. Broadly helps local businesses win more business.

Overall Score
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79/100
Popularity: 29/50
Ratings: 50/50

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

Overall Score
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79/100
Popularity: 31/50
Ratings: 48/50

Modern live chat and chatbot solution facilitating personal communication between you and your customers.

Overall Score
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78/100
Popularity: 30/50
Ratings: 48/50

Business messenger with multi channel features as Calls, Online Chat, Email, Facebook messages and much more. All your company needs.

Overall Score
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78/100
Popularity: 29/50
Ratings: 49/50

Use the power of Smartsupp live chat to genuinely connect with your visitors, boost online sales, and improve conversion rates.

Overall Score
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75/100
Popularity: 26/50
Ratings: 49/50

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun

Overall Score
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73/100
Popularity: 23/50
Ratings: 50/50

Your ‍all-in-one business software for daily lead generation, marketing communication, customer service, and customer support.

Overall Score
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71/100
Popularity: 22/50
Ratings: 49/50

With Ideta' Livechats, strike up real-time conversations with your customers while they are browsing. Use Livechats to increase sales!

Overall Score
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70/100
Popularity: 20/50
Ratings: 50/50

An omnichannel platform that can be used to build conversations with your customers for Multiple Used cases.

Overall Score
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67/100
Popularity: 19/50
Ratings: 48/50
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