Maintenance Connection vs mHelpDesk

Awards

Starting Price

Not provided by vendor

$169.00/month

Best For

- Manufacturing / Warehouse - Energy - Facility Management - Healthcare - Government - Recreation - City & State Government - Transportation - Metal/Mining

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


4.5 / 5
(285)
Read All Reviews

4.3 / 5
(781)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "I like most of the features and functionality and ease to use it and overall of the quality and value for money and support."

  • "I like the ease of use and the ability to quickly learn the product."


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


4.6 / 5


  • "They were very responsive during our implementation and they are always responsive with any customer service needs we have."

  • "Customer support and training is great. Their team really helps you to accomplish company goals."


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality


4.4 / 5


  • "Great program, very useful with helping us maintain our equipment, certification, PM and asset management."

  • "I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand."


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money


4.3 / 5


  • "We are able to track our inventory which is very cost effective."

  • "MC is the most complete system at a very reasonable price. They're constantly evolving into better products and interfaces."


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • check Asset Tracking
  • check Billing & Invoicing
  • check Calibration Management
  • check Inventory Management
  • check Key & Lock Management
  • check Mobile Access
  • check Predictive Maintenance
  • check Preventive Maintenance
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management
  • check Asset Tracking
  • check Billing & Invoicing
  • check Calibration Management
  • check Inventory Management
  • check Key & Lock Management
  • check Mobile Access
  • close Predictive Maintenance
  • check Preventive Maintenance
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management

Screenshots

View 5 screenshots 47325 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Maintenance Connection vs mHelpDesk

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