Synchroteam vs TOPdesk

Awards

Starting Price

$22.00/month/user

$55.00/month

Best For

Synchroteam Field Service Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, & Security.

TOPdesk provides a solution for the service desks of small companies and large multinationals alike with an application that can be used by supporting departments like IT, HR or Facilities.

Rating


4.5 / 5
(47)
Read All Reviews

4.7 / 5
(38)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "It's basic, out of the box ease of use. It really is what you see is what you get on the schedule."

  • "Really easy to use - intuitive design. Missing some functionality that would help."


4.6 / 5


  • "TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin."

  • "It is very easy to use and has a very simple configuration."

Customer Support


4.2 / 5



4.8 / 5


  • "There is also a Knowledge Base which can help the user community to self help on common issues / queries."

  • "Customer support is second to none, and they are always polite and professional."

Features & Functionality


4.1 / 5


  • "It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient."

  • "We can create simple, custom job report templates that fit our business. Job validation / customer invoicing via the desktop is simple and quick."


4.5 / 5


  • "Service Management built from the ground up requires a solid software base - This is it."

  • "Tabbed cards allowing you to work on multiple tickets at one time. Clear module structure and interfaces."

Value for Money


4.3 / 5


  • "OK fit all field service software at a fair price."

  • "The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice."


4.6 / 5


Product Features

  • check Asset Tracking
  • check Billing & Invoicing
  • check Calibration Management
  • check Inventory Management
  • check Key & Lock Management
  • check Mobile Access
  • check Predictive Maintenance
  • check Preventive Maintenance
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management
  • check Asset Tracking
  • close Billing & Invoicing
  • close Calibration Management
  • check Inventory Management
  • check Key & Lock Management
  • close Mobile Access
  • close Predictive Maintenance
  • check Preventive Maintenance
  • close Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management

Screenshots

View 5 screenshots 37286 thumb
View 5 screenshots 98477 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Synchroteam vs TOPdesk

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