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mHelpDesk

mHelpDesk

4.3 (818)
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PRICE

Pricing starting from:
$169 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version

REVIEWS

  • Ease of Use
    4.3
  • Customer Service
    4.4
  • Value for Money
    3.9
Likelihood to recommend
75%
Read All 818 reviews

TOP FEATURES

  • 5.0
  • 5.0
  • 5.0
  • 5.0
  • 5.0
VIEW ALL FEATURES

What is mHelpDesk?

mHelpDesk is the #1 easiest and most powerful scheduling solution for your dispatch, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools th...

Who uses mHelpDesk?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

mHelpDesk Video and Images

What does mHelpDesk offer?

Implementation
  • Cloud, SaaS, Web-Based
  • On-Premise Windows
  • On-Premise Linux
Support
  • Email/Help Desk
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • Phone Support
Training
  • Live Online
  • Documentation
  • Videos
  • In Person
  • Webinars
Contact Details
  • mHelpDesk
  • Located in United States Of America
  • Founded in 2009
  • http://www.mhelpdesk.com

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How much is mHelpDesk?

Starting From:
$169 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk Features

What solutions does mHelpDesk provide?

Alternatives to mHelpDesk

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mHelpDesk Reviews

Showing 5 of 818 reviews
Overall
4.3
Ease of Use
4.3
Customer Service
4.4

Pros

  • A great tool that keeps a customer database, tracking, and scheduling work orders. Customer support is very helpful when you ever need an explanation or issues resolved.

  • Super good price for what you get. I was really surprised that their price was the cheapest of all the software I tried previously, especially since their product was much better.

  • Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.

  • Genuine care, empathy and a sincere desire to help me overcome and work thru a myriad of setup difficulties have been the overriding factors in our finally achieving success with our setup.

Cons

  • Terrible Customer Service from the beginning. They entered all our information for us to get started and then it took months for us to get it the way it would work for us.

  • Inventory does not sync well with Quick Books. Customer portal has lame search features for my customers.

  • Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support.

  • I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.

Read All 818 Reviews

Most Helpful Reviews for mHelpDesk

Avatar Image
Mas Idayu H.
Information Technology Assistant
Oil & Energy, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 27, 2022
"Great helpdesk application"
Pros: It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.
Cons: There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.
Switched From: ServiceLedger
Darell B.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 9, 2020
"Field Service Software for any Business to Stay Organized"
Overall: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
Pros: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.
Cons: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.
Alternatives Considered: Housecall Pro
Reasons for Choosing mHelpDesk: I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.
Verified Reviewer
Project manager
Machinery, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 4, 2024
"Good tool for scheduling and managing external activities"
Overall: Overall experience is positive because the tool is a good help in the organizations of service activities to customer sites
Pros: I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on
Cons: It has a broad use and sometimes can be out of focus, so better to keep the use to some core functionalities
Julie H.
Controller
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 30, 2019
"Great Customer Support"
Overall: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Pros: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Cons: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
Alternatives Considered: Verizon Connect
Reasons for Choosing mHelpDesk: Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD.

Vendor Response

By mHelpDesk on June 3, 2019
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
Rita M.
GM
Industrial Automation, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 17, 2019
"mHelpDesk"
Overall: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros: I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons: I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Alternatives Considered: RazorSync
Reasons for Choosing mHelpDesk: We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.

Vendor Response

By mHelpDesk on July 22, 2019
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Read All 818 Reviews
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