Hotjar vs Smartlook

Starting Price

$29.00/month

$16.00/month

Best For

Startups, SMBs, SMEs - Digital Marketers, CRO specialists, Web designers, Web developers, UX specialists

SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists

Rating


4.7 / 5
(293)
Read All Reviews

4.7 / 5
(97)
Read All Reviews

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.6 / 5


  • "The interface is awesome, very easy to use. Setting up a client and starting a heatmap and getting specific for a page, a timed action is great."

  • "The tracking is amazing. The tool is very easy to use."


4.8 / 5


  • "Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps."

  • "Necessary every day for the preparation of marketing campaigns. The handling is very intuitive and easy."

Customer Support


4.5 / 5



4.5 / 5


Features & Functionality


4.5 / 5


  • "One of the best tools, thanks to which it is convenient for me to conduct surveys. I can easily visualize the data obtained from them."

  • "Incoming feedback - THE BEST feature for interacting quickly with your customers (also very recommended to generate their responses to Zendesk)."


4.5 / 5


  • "I can identify the usability issues of my site and fix them. To this day, we can only say good things about Smartlook."

  • "Significantly improved site usability, resulting in increased user stay time for site users."

Value for Money


4.5 / 5


  • "Very User friendly, easy tag setup, price is fantastic."

  • "The tool is very easy to use and offers a very good value for money."


4.5 / 5


  • "This way I get to focus on important projects and push the right price."

  • "This way I get to focus on important projects and push the right price."

Product Features

  • close A/B Testing
  • close Campaign Tracking
  • close Channel Attribution
  • check Customer Journey Mapping
  • check Dashboard
  • close Performance Metrics
  • close Predictive Analytics
  • close ROI Tracking
  • close Social Media Metrics
  • check Website Analytics
  • close A/B Testing
  • close Campaign Tracking
  • close Channel Attribution
  • check Customer Journey Mapping
  • check Dashboard
  • close Performance Metrics
  • close Predictive Analytics
  • close ROI Tracking
  • close Social Media Metrics
  • check Website Analytics

Screenshots

View 5 screenshots 128828 thumb
View 5 screenshots 120098 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Hotjar vs Smartlook

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