SharpSpring vs Intercom

Awards

Starting Price

Not provided by vendor

$38.00/month

Best For

SharpSpring offers powerful and affordable marketing automation for marketing agencies and SMBs at a fraction of the cost of the competition.

Intercom has over 30,000 paying customers all over the globe including larger companies like New Relic, Sothebys, and Shopify, and smaller companies like Airtable and Coda.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(533)
Read All Reviews

4.5 / 5
(677)
Read All Reviews

Ease of Use


4.2 / 5


  • "SharpSpring is a fantastic Marketing Tool that we recommend for all of our clients. Its intuitive interface is easy to understand and use."

  • "It is very user friendly and configurable. I highly recommend this software."


4.4 / 5


  • "I used this software just for a short time because I'm not in the customer support department, but I like the design and the ease of use."

  • "Intercom is super intuitive, it's easy to learn how to use it and explore everything it has to offer."

Customer Support


4.5 / 5


  • "They're really responsive and their support team is quick and helpful. We have a dedicated success rep, which is very helpful too."

  • "Ease of use, great customer service, new program for building landing pages, the company is open to enhancing its current suite of services."


4.4 / 5


  • "We could not live without Intercom and we get all the compliments for having such great customer care."

  • "We've never had notable technical issues and customer support is helpful. The FAQ section was a tememndous help for our business."

Features & Functionality


4.3 / 5


  • "It is totally comprehensive and impressively functional. Once you know what you're doing, you can build out some really amazing automation."

  • "The numerous built-in help videos allow client users to become do-it-yourself marketers, which is very important to small businesses."


4.4 / 5


  • "The analytics metrics can help you build powerful customized messages. Intuitive interface, good knowledge base."

  • "Great tool for customer engagement. Praise from our own customers for our quick response times."

Value for Money


4.6 / 5


  • "The pricing is great when you compare to others with similar functionality and they go from strength to strength."

  • "They take care of you and you will be hard pressed to find something as good for the money."


4.1 / 5


  • "These guys rock, apart from gating a few features we'd like to try on our pricing tier that they won't include everything is great."

  • "The pricing is reasonable. The job pool and allocation is great."

Product Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Screenshots

View 5 screenshots 10115 thumb
View 5 screenshots 130096 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SharpSpring vs Intercom

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