Drip Ecommerce CRM vs Intercom

Awards

Starting Price

$41.00/month

$38.00/month

Best For

Drip is the world's first Ecommerce CRM. Thousands of online stores big and small are out-loving and outselling the other guys with our features.

Intercom has over 30,000 paying customers all over the globe including larger companies like New Relic, Sothebys, and Shopify, and smaller companies like Airtable and Coda.

Ideal number of Users

1 - 49

1 - 1000+

Rating


4.5 / 5
(141)
Read All Reviews

4.5 / 5
(678)
Read All Reviews

Ease of Use


4.1 / 5


  • "I absolutely love all the features that allow me to automate the majority of my tasks. Drip is incredibly user friendly and very intuitive."

  • "Down to why this software is great - simply put, most of it's core functionalities are well thought out and easy to use."


4.4 / 5


  • "I used this software just for a short time because I'm not in the customer support department, but I like the design and the ease of use."

  • "Intercom is super intuitive, it's easy to learn how to use it and explore everything it has to offer."

Customer Support


4.3 / 5


  • "Intuitive software accompanied by excellent customer service."

  • "The ultimate automated email service with a customer support to match."


4.4 / 5


  • "We could not live without Intercom and we get all the compliments for having such great customer care."

  • "We've never had notable technical issues and customer support is helpful. The FAQ section was a tememndous help for our business."

Features & Functionality


4.4 / 5


  • "Excellent UX, great support, powerful features, good price."

  • "You can do a LOT with Drip. The workflow actions are vast and the visual builders are really awesome."


4.4 / 5


  • "The analytics metrics can help you build powerful customized messages. Intuitive interface, good knowledge base."

  • "Great tool for customer engagement. Praise from our own customers for our quick response times."

Value for Money


4.2 / 5


  • "I make money using Drip. They've made it easy to use for almost all functions and the feature set is great."

  • "It makes marketing automation easier to grasp for newcomers. Pricing is also very reasonable."


4.1 / 5


  • "These guys rock, apart from gating a few features we'd like to try on our pricing tier that they won't include everything is great."

  • "The pricing is reasonable. The job pool and allocation is great."

Product Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Screenshots

View 4 screenshots 110177 thumb
View 5 screenshots 130096 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Drip Ecommerce CRM vs Intercom

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Intercom vs Drip Ecommerce CRM