Medical Practice Management Software

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Medical Practice Management Software Buyers' Guide

What is Medical Practice Management Software?
Medical Practice Management Software Buyers' Guide

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What is Medical Practice Management Software?

Medical Practice Management software automates activities such as patient care, scheduling, billing, claims processing and other related operations for medical practices.

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More Information About Medical Practice Management Software

Medical practice management (MPM) software is designed to streamline the day-to-day tasks of operating a medical facility. These software systems give doctors and medical practitioners access to various records, including: patient billing information, appointment schedules, office reports, and insurance claims and statements. A wide range of medical professionals can benefit from medical practice management software, including hospital workers, independent practitioners, emergency room doctors, and specialty medical providers.

Not to be Confused with...

While comprehensive medical practice management software is designed to handle all back office and administrative functions at a medical facility, there are some stand-alone applications commonly mistaken for an MPM:

  • Medical scheduling software coordinates appointment and office schedules for doctors, patients, and staff.
  • Medical billing software covers patient billing activities and insurance claims processes.
  • Electronic medical records (EMR) software automates the clinical side of a medical facility. Specifically, it maintains patient records such as allergies, medical history, immunizations, charts, prescriptions, and more.

Unfortunately, you don’t learn any of that in medical school. Part of the reason we’re seeing so much consolidation in healthcare is that it’s getting harder for small hospitals and medical practices to stay in the black.

For those of you who didn’t go to business school, that means stay profitable. Payment rates are down, and payment models like Accountable Care Organizations (ACOs) reward scale. And let’s not forget the technological expertise required to make good electronic medical records choices.

The Dos And Don’ts of Buying Medical Practice Management Software


1. Create a Practice Management Assessment Team

Before diving into any product research, make sure that you first establish a Practice Management software assessment team. Members of your team should be stakeholders in the ultimate decision.

2. Conduct a Vendor Survey

Identify which vendors your practice will consider. It’s important to review vendors' capabilities and shortcomings to narrow the list of software companies to whom you may wish to make a formal request for proposal.


1. Settle for the bundle

Now that many practices are either implementing EHR systems or switching systems to comply with the new EHR Incentives Program, it may seem simpler to switch practice management systems as well. Many practices may think it easier to search for a PM system that comes bundled with an EHR system, or vice versa. But don’t stop your search for a new PM system at a bundle deal. One system might be suited perfectly for your office while the rest of the package doesn’t meet your needs.

2. Fail to Integrate Your PM System and EHR System

At the same time, whether you’re bundling or purchasing from two separate vendors, it’s incredibly important that your PM system and EHR system have the ability to interface with one another.

3. Stop Your Research at "Certified"

Never assume that having a “certified” system means that your vendor is the best choice for you. After all, certification does not rate customer support or financial viability. When managing a practice, those are pretty important considerations.


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