ConnectWise Automate vs OptiTune

How Capterra Verifies Reviews

Pricing

ConnectWise Automate

Starting from

$ 2/Month

Pricing Model:Not provided by vendor

Free Trial
Free Version

OptiTune

Starting from

$ 23.4/Year

Pricing Model:Flat Rate

Free Trial
Free Version

Best for

ConnectWise Automate

1-1000+ users

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

OptiTune

1-1000+ users

Small, Medium, and Large companies, with 5-40,000 computers to manage.

Screenshots

ConnectWise Automate

OptiTune

Features

ConnectWise Automate

Top Features

14/17

CRM
Billing & Invoicing
Performance Metrics
Help Desk Management
Server Monitoring
Self Service Portal
Configuration Management
Dashboard
Patch Management
Customizable Reports
Service Level Agreement (SLA) Management
Backup and Recovery
Scheduling
Remote Access/Control
Support Ticket Management
Policy Management
Contract/License Management

See All features

Hide Managed Service Providers (MSP) Software Features -

Help Desk Management
CRM
Server Monitoring
Self Service Portal
Billing & Invoicing
Configuration Management
Dashboard
Patch Management
Customizable Reports
Service Level Agreement (SLA) Management
Backup and Recovery
Scheduling
Remote Access/Control
Support Ticket Management
Policy Management
Performance Metrics
Contract/License Management

See All features

OptiTune

7/17

Show Managed Service Providers (MSP) Software Features +

Help Desk Management
CRM
Server Monitoring
Self Service Portal
Billing & Invoicing
Configuration Management
Dashboard
Patch Management
Customizable Reports
Service Level Agreement (SLA) Management
Backup and Recovery
Scheduling
Remote Access/Control
Support Ticket Management
Policy Management
Performance Metrics
Contract/License Management

See All features

Reviews

ConnectWise Automate

User Satisfaction
4.1(126)
Ease of Use
3.6
Customer Service
3.6
Features
4.3
Value for Money
3.9

Likelihood to Recommend

75%

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OptiTune

Highest Rated

User Satisfaction
4.3(14)
Ease of Use
4.3
Customer Service
4.1
Features
4.1
Value for Money
4.7

Likelihood to Recommend

82%

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Pros & Cons

ConnectWise Automate

Pro

"The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package."

Bowers James

May 06, 2021

Pro

"I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier."

Piazza Corey

Nov 19, 2020

Con

"Reporting is also a disappointment. The included reports are very simple and not geared toward a C level."

Moore Pat

Mar 19, 2021

Con

"Stay away from this product. You will always need technical support, but the support is very very poor."

Nora Sergio

Aug 18, 2020

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OptiTune

Pro

"Reduced time, increased profit margins. It does exactly as advertised and I am very pleased with it."

Waddington Guy

Jan 08, 2018

Pro

"Easy to understand state of all managed PC's at a glance. Feature rich tool with fantastic developer support for adding new features or troubleshooting issues."

Fraser Brian

Dec 31, 2017

Con

"The remote agent needs work so that it will automatically scale to my screen so there is no scrolling back & forth to see the entire client screen."

Trong Russell

Dec 21, 2017

Con

"Endpoint protection does not support Avast. The lack of Prepackaged Tasks."

Jespersen Claus

Dec 20, 2017

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Deployment & Support