Atera vs JumpCloud Directory-as-a-Service

Starting Price

$79.00/month/user

$3.00/month/user

Best For

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

JumpCloud serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(134)
Read All Reviews

4.8 / 5
(54)
Read All Reviews

Ease of Use


4.6 / 5


  • "Atera is perfect for both small RMM shops & larger ones, also for internal IT departments. Very intuitive Dashboard, low cost, easy rollout, very detailed reporting and excellent support."

  • "Fast connect to my clients to fix issues on the fly out when scheduled. Portal is user friendly and I'm looking forward to Atera adding new services to make day to day life easier and more efficient."


4.5 / 5


  • "Excellent product, ease of use, good rich user experience and administration."

  • "This software was very easy to use and set up. Customer Service was great during the set up process."

Customer Support


4.5 / 5


  • "Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests."

  • "I like its Easy use and remote support also their customer service and cost."


4.8 / 5


Features & Functionality


4 / 5


  • "The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket."

  • "I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles."


4.5 / 5


  • "It allows single-sign-on (SSO) across a variety of systems. For me, of particular interest was having Linux and G Suite SSO, for which JumpCloud provides an excellent solution."

  • "And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email."

Value for Money


4.7 / 5


  • "This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size."

  • "Its very easy to get started with Atera. All features works out of the box, you just need to create a customer, install agent on costumer's computers and you're good to go."


4.7 / 5


Product Features

  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling
  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling

Screenshots

View 4 screenshots 144609 thumb
View 2 screenshots 106697 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Atera vs JumpCloud Directory-as-a-Service

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JumpCloud Directory-as-a-Service vs Atera