Kaseya VSA vs ConnectWise Automate

Starting Price

Not provided by vendor Not provided by vendor

Best For

MSPs seeking more revenue & profitability, and small IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

IT Service Providers and Managed Service Providers (MSPs)

Product Features

  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling
  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.1 / 5
(178)
Read All Reviews

4.2 / 5
(91)
Read All Reviews

Ease of Use


3.6 / 5


  • "My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers."

  • "I am most impressed by the functionality and ease of use of the Kaseya VSA for everyday operations, from the perspective of a managed services provider."


3.6 / 5


  • "The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult."

  • "This program tells me everything I need to know about a client computer at a glance. Very easy to use and has a simple user interface."

Customer Support


3.5 / 5


  • "I can say no after sales customer service at all. No phone number can be contact for urgent issue."

  • "Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices."


3.8 / 5


Features & Functionality


4.2 / 5


  • "Remote Control feature is quick on systems no matter where they are. Also, the ability create and run Agent Procedures is awesome."

  • "It was a great tool back in 2009, but they haven't change too much. Functionality is there, but the interface is inconsistent between the different modules."


4.4 / 5


  • "I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers."

  • "Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to."

Value for Money


3.7 / 5


  • "Costly - But you get what you pay for. Menus - They are working to standardize the UI."

  • "The reports are easy to generate and use especially for budget decisions."


3.9 / 5


Screenshots

View 5 screenshots 173428 thumb
View 5 screenshots 50216 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Kaseya VSA vs ConnectWise Automate

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