# 2026 Capterra Shortlist for Managed Service Providers (MSP) | Capterra

> Discover the highest-rated & most popular Managed Service Providers (MSP) Software of 2026. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/msp-software/shortlist

---

# 2026 Capterra Shortlist for Managed Service Providers (MSP)

-   [All Products](https://www.capterra.com/msp-software/)
-   [Capterra Shortlist](https://www.capterra.com/msp-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/194565/TeamViewer/)

## [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/)[View all reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/)

[](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer enables MSPs to deliver efficient, secure remote support, enhancing client satisfaction and operational efficiency.

Overall Score

92/100

Popularity: 48/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.6

Value for Money

4.4

Paid plans start at

$24.90Per Month

Free Trial

Free Version

Category Features

21/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/112011/Zoho-Assist/)

## [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

[4.7 (1369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)[View all reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[](https://www.capterra.com/p/112011/Zoho-Assist/)

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.

Overall Score

91/100

Popularity: 43/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.7

Paid plans start at

₹480.00Per Month

Free Trial

Free Version

Category Features

13/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180609/Action1-RMM/)

## [Action1](https://www.capterra.com/p/180609/Action1-RMM/)

[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)[View all reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

[](https://www.capterra.com/p/180609/Action1-RMM/)

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Overall Score

88/100

Popularity: 38/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

13/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144309/Atera/)

## [Atera](https://www.capterra.com/p/144309/Atera/)

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/)

Deliver excellent service to every client with a dependable, full-stack IT management platform that combines RMM, PSA, and AI agents.

Overall Score

85/100

Popularity: 40/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.6

Paid plans start at

$129.00Per Month

Free Trial

Free Version

Category Features

20/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184229/NinjaOne/)

## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

NinjaRMM is NinjaOne’s powerful easy-to-use RMM, offering all the features, flexibility, and power MSPs need.

Overall Score

85/100

Popularity: 38/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

18/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

## [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

[4.7 (730)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)[View all reviews](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

Splashtop Remote Support helps MSPs with unattended access for seamless IT operations, improving service delivery and client management

Overall Score

85/100

Popularity: 39/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.7

Value for Money

4.8

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

10/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/170401/ITGlue/)

## [IT Glue](https://www.capterra.com/p/170401/ITGlue/)

[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)[View all reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

[](https://www.capterra.com/p/170401/ITGlue/)

IT Glue is documentation built for MSPs. Track, find and know everything in under 30 seconds.

Overall Score

84/100

Popularity: 37/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

15/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/141792/Pulseway/)

## [Pulseway](https://www.capterra.com/p/141792/Pulseway/)

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)[View all reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

[](https://www.capterra.com/p/141792/Pulseway/)

Pulseway is a simple, yet powerful RMM platform used by over 6,000 MSPs worldwide. An MSP Software designed to transform your business.

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$67.00Per Month

Free Trial

Free Version

Category Features

20/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/168192/Site24x7/)

## [Site24x7](https://www.capterra.com/p/168192/Site24x7/)

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)[View all reviews](https://www.capterra.com/p/168192/Site24x7/reviews/)

Site24x7 is a user-friendly RMM tool for MSPs to manage customers' IT resources from a single platform, anytime and anywhere.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.6

Value for Money

4.5

Paid plans start at

$10.00Per Month

Free Trial

Free Version

Category Features

15/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/148872/Automox/)

## [Automox](https://www.capterra.com/p/148872/Automox/)

[4.7 (152)](https://www.capterra.com/p/148872/Automox/reviews/)[View all reviews](https://www.capterra.com/p/148872/Automox/reviews/)

[](https://www.capterra.com/p/148872/Automox/)

MSPs/MSSPs agree, Automox is the ideal endpoint management platform to rapidly reduce an organization's attack surface.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$1.00Per Month

Free Trial

Free Version

Category Features

13/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

MSP mode in Freshservice helps you provide enhanced IT support for multiple clients from a single platform.

Overall Score

80/100

Popularity: 34/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

20/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

## [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

[4.5 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)[View all reviews](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting.

Overall Score

80/100

Popularity: 35/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.6

Value for Money

4.6

Paid plans start at

$95.00Per Year

Free Trial

Free Version

Category Features

13/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/13803/N-central/)

## [N-central](https://www.capterra.com/p/13803/N-central/)

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)[View all reviews](https://www.capterra.com/p/13803/N-central/reviews/)

N-central is a remote monitoring and management platform that helps MSPs and IT teams manage, automate, and secure IT infrastructure.

Overall Score

78/100

Popularity: 35/50

Ratings: 43/50

Review Breakdown

Ease of Use

3.9

Customer Service

3.9

Features

4.2

Value for Money

3.9

Paid plans start at

$1.75

Free Trial

Free Version

Category Features

20/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/145245/Auvik/)

## [Auvik](https://www.capterra.com/p/145245/Auvik/)

[4.7 (99)](https://www.capterra.com/p/145245/Auvik/reviews/)[View all reviews](https://www.capterra.com/p/145245/Auvik/reviews/)

Managing your clients' networks is easy, automated, and more profitable with Auvik's network monitoring & management software.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

10/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/149665/Domotz-PRO/)

## [Domotz](https://www.capterra.com/p/149665/Domotz-PRO/)

[4.9 (125)](https://www.capterra.com/p/149665/Domotz-PRO/reviews/)[View all reviews](https://www.capterra.com/p/149665/Domotz-PRO/reviews/)

Network monitoring and management software built for MSPs supporting multiple customers and distributed networks.

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.9

Features

4.7

Value for Money

4.7

Paid plans start at

$1.50Per Month

Free Trial

Free Version

Category Features

12/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107931/ConnectWise-Manage/)

## [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)[View all reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

[](https://www.capterra.com/p/107931/ConnectWise-Manage/)

2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. See why. View the demo!

Overall Score

73/100

Popularity: 30/50

Ratings: 43/50

Review Breakdown

Ease of Use

3.7

Customer Service

3.7

Features

4.1

Value for Money

3.8

Paid plans start at

Not provided by the vendor

Category Features

18/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)

## [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)

[4.7 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)[View all reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

[](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)

Secure, scalable, cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, maximizes MSP profitability

Overall Score

71/100

Popularity: 25/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.4

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

8/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163344/N-sight/)

## [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)[View all reviews](https://www.capterra.com/p/163344/N-sight/reviews/)

RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features.

Overall Score

71/100

Popularity: 27/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$99.00Per Month

Free Trial

Free Version

Category Features

21/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/223239/Autotask-PSA/)

## [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

[4.2 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)[View all reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

[](https://www.capterra.com/p/223239/Autotask-PSA/)

A unified business platform built for MSPs—centralize projects, billing, inventory, and support with enterprise-grade security.

Overall Score

70/100

Popularity: 25/50

Ratings: 45/50

Review Breakdown

Ease of Use

3.9

Customer Service

4.1

Features

4.2

Value for Money

4.0

Paid plans start at

Not provided by the vendor

Category Features

15/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/)

## [ManageEngine Endpoint Central MSP](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/)

[4.7 (78)](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/reviews/)[View all reviews](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/reviews/)

[](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/)

Integrated Desktop & Mobile Device Management for Managed Service Providers (MSP).

Overall Score

69/100

Popularity: 22/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$900.00Per Year

Free Trial

Free Version

Category Features

6/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/)

## [ManageEngine OpManager MSP](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/)

[4.4 (72)](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/)[View all reviews](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/)

OpManager MSP is a comprehensive network management software specially crafted for MSPs.

Overall Score

69/100

Popularity: 24/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.7

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

12/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)

## [PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)

[4.7 (79)](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/reviews/)[View all reviews](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/reviews/)

[](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)

PRTG Enterprise Monitor can be used as a stand-alone solution or as a complement to your RMM software.

Overall Score

65/100

Popularity: 19/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$1671.00Per Month

Free Trial

Free Version

Category Features

14/23

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Managed Service Providers (MSP) Software](https://www.capterra.com/msp-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:January 5, 2026