ConnectWise Automate vs Spiceworks Network Monitor

Starting Price

Not provided by vendor

$0.01/one-time/user

Best For

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Product Features

  • check Bandwidth Monitoring
  • check Baseline Manager
  • check Dashboard
  • check Internet Usage Monitoring
  • check IP Address Monitoring
  • check Network Diagnosis
  • close Network Resource Management
  • check Server Monitoring
  • check SLA Monitoring
  • check Uptime Monitoring
  • check Web Traffic Reporting
  • check Bandwidth Monitoring
  • check Baseline Manager
  • check Dashboard
  • check Internet Usage Monitoring
  • close IP Address Monitoring
  • check Network Diagnosis
  • check Network Resource Management
  • check Server Monitoring
  • close SLA Monitoring
  • check Uptime Monitoring
  • check Web Traffic Reporting

Rating


4.2 / 5
(88)
Read All Reviews

4.4 / 5
(469)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3.5 / 5


  • "I believe this is still the best RMM around, but it's a bit clunky and often slow."

  • "This program tells me everything I need to know about a client computer at a glance. Very easy to use and has a simple user interface."


4.3 / 5


  • "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."

  • "I like that Spiceworks is free, the product is easy to use and the apps are great."

Customer Support


3.8 / 5



4.2 / 5


  • "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."

  • "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."

Features & Functionality


4.4 / 5


  • "It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect."

  • "Lab tech values their customer service. They are responsive and quick to action."


4.2 / 5


  • "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."

  • "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."

Value for Money


3.9 / 5



4.6 / 5


  • "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

  • "For the price of free, this is a great Help Desk solution, especially for small staff."

Screenshots

View 5 screenshots 50204 thumb
View 5 screenshots 21400 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Automate vs Spiceworks Network Monitor

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