--- title: "Best NPS Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best NPS software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/nps-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best NPS Software for small business ## Top 9 ranked by small-business reviewer ratings ### Ranked small business NPS products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [CustomerHero](https://www.capterra.com/p/153472/Startquestion/) | 4.9 out of 5 (175 reviews) | 5.0 out of 5 (70 category reviews) | Highly rated for Ease of Setup | Contact vendor | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations | | 2 | [Typeform](https://www.capterra.com/p/137289/Typeform/) | 4.7 out of 5 (985 reviews) | 5.0 out of 5 (11 category reviews) | Highly rated for Ease of Use | $39.00 Flat Rate, Per Month | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Pulse Surveys, Text Fields, Third-Party Integrations; Not included: Negative Feedback Management, Segmentation, Text Analysis | | 3 | [Listen360](https://www.capterra.com/p/151950/Listen360/) | 4.8 out of 5 (57 reviews) | 4.8 out of 5 (17 category reviews) | Highly rated for Ease of Setup | $99.00 | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations | | 4 | [Questback](https://www.capterra.com/p/275590/Questback/) | 4.7 out of 5 (58 reviews) | 4.6 out of 5 (11 category reviews) | Highly rated for Quality of Support | €2500.00 Other, Per Year | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Text Fields, Third-Party Integrations; Not included: Segmentation, Text Analysis | | 5 | [Survicate](https://www.capterra.com/p/132914/Survicate/) | 4.6 out of 5 (99 reviews) | 4.6 out of 5 (27 category reviews) | Highly rated for Ease of Use | $79.00 Flat Rate, Per Month | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Fields, Third-Party Integrations; Not included: Text Analysis | | 6 | [Screeb](https://www.capterra.com/p/239744/Screeb/) | 4.5 out of 5 (42 reviews) | 4.6 out of 5 (15 category reviews) | Highly rated for Quality of Support | €999.00 Usage Based, Per Month | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations | | 7 | [Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) | 4.5 out of 5 (25 reviews) | 4.5 out of 5 (12 category reviews) | Highly rated for Quality of Support | Contact vendor | Included: Multi-Language, Negative Feedback Management, Segmentation, Text Analysis, Third-Party Integrations; Not included: Mobile Survey, Multi-Channel Distribution, Pulse Surveys, Text Fields | | 8 | [Alchemer Survey](https://www.capterra.com/p/72549/Alchemer/) | 4.5 out of 5 (393 reviews) | 4.5 out of 5 (11 category reviews) | Highly rated for Ease of Setup | $55.00 Per User, Per Month | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations | | 9 | [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) | 4.6 out of 5 (10,525 reviews) | 4.6 out of 5 (56 category reviews) | Highly rated for Ease of Use | $30.00 Per User, Per Month | Included: Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations | Category rating: Rating from reviewers who used each product as NPS software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 9 product details ### 1. [CustomerHero](https://www.capterra.com/p/153472/Startquestion/) Overall rating: 4.9 out of 5 (175 reviews) Category rating: 5.0 out of 5 (70 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Included - Text Fields: Included - Third-Party Integrations: Included --- ### 2. [Typeform](https://www.capterra.com/p/137289/Typeform/) Overall rating: 4.7 out of 5 (985 reviews) Category rating: 5.0 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $39.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Not included - Pulse Surveys: Included - Segmentation: Not included - Text Analysis: Not included - Text Fields: Included - Third-Party Integrations: Included #### Pros based on reviews - Modern and engaging form design - Intuitive and clean interface #### Cons based on reviews - High cost and restrictive plans - Key features locked behind paywall --- ### 3. [Listen360](https://www.capterra.com/p/151950/Listen360/) Overall rating: 4.8 out of 5 (57 reviews) Category rating: 4.8 out of 5 (17 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $99.00 Free trial: Not available Free version: Not available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Included - Text Fields: Included - Third-Party Integrations: Included --- ### 4. [Questback](https://www.capterra.com/p/275590/Questback/) Overall rating: 4.7 out of 5 (58 reviews) Category rating: 4.6 out of 5 (11 category reviews) Key attribute: Highly rated for Quality of Support Starting price: €2500.00 Other, Per Year Free trial: Available Free version: Not available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Not included - Text Analysis: Not included - Text Fields: Included - Third-Party Integrations: Included --- ### 5. [Survicate](https://www.capterra.com/p/132914/Survicate/) Overall rating: 4.6 out of 5 (99 reviews) Category rating: 4.6 out of 5 (27 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $79.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Not included - Text Fields: Included - Third-Party Integrations: Included --- ### 6. [Screeb](https://www.capterra.com/p/239744/Screeb/) Overall rating: 4.5 out of 5 (42 reviews) Category rating: 4.6 out of 5 (15 category reviews) Key attribute: Highly rated for Quality of Support Starting price: €999.00 Usage Based, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Included - Text Fields: Included - Third-Party Integrations: Included --- ### 7. [Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) Overall rating: 4.5 out of 5 (25 reviews) Category rating: 4.5 out of 5 (12 category reviews) Key attribute: Highly rated for Quality of Support Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - Mobile Survey: Not included - Multi-Channel Distribution: Not included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Not included - Segmentation: Included - Text Analysis: Included - Text Fields: Not included - Third-Party Integrations: Included --- ### 8. [Alchemer Survey](https://www.capterra.com/p/72549/Alchemer/) Overall rating: 4.5 out of 5 (393 reviews) Category rating: 4.5 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $55.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Included - Text Fields: Included - Third-Party Integrations: Included #### Pros based on reviews - Intuitive and user-friendly platform - Comprehensive training and support resources #### Cons based on reviews - High and unpredictable pricing structure --- ### 9. [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Overall rating: 4.6 out of 5 (10,525 reviews) Category rating: 4.6 out of 5 (56 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $30.00 Per User, Per Month Free trial: Not available Free version: Available #### Features reviewers most value - Mobile Survey: Included - Multi-Channel Distribution: Included - Multi-Language: Included - Negative Feedback Management: Included - Pulse Surveys: Included - Segmentation: Included - Text Analysis: Included - Text Fields: Included - Third-Party Integrations: Included #### Pros based on reviews - Efficient information gathering platform - Comprehensive feedback collection tool #### Cons based on reviews - Restrictive and costly pricing --- ## All nps software for small businesses [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. [Learn more about Survicate](https://www.capterra.com/p/132914/Survicate/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Collect NPS scores easily then turn feedback into action quickly with automatic score calculation, follow-ups, and real-time results. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations 80% recommend this product [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Boost loyalty, gain insights, and drive growth with SurveySparrow's NPS surveys, transforming feedback into strategic business assets. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. [Learn more about Alchemer Survey](https://www.capterra.com/p/72549/Alchemer/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations [5.0 (1)](https://www.capterra.com/p/211342/IntouchSurvey/#reviews) Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. [Learn more about IntouchSurvey](https://www.capterra.com/p/211342/IntouchSurvey/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10525)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Quickly and easily set up automated NPS programs to spend more time acting on critical insights, and less time managing the technology. [Learn more about SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations 81% recommend this product [## Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) [4.7 (5124)](https://www.capterra.com/p/167264/Vantage-Circle/reviews/) Vantage Pulse is an employee survey and feedback tool for measuring sentiment, running eNPS and pulse surveys, and acting on real-time. [Learn more about Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations 87% recommend this product [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Improve your customer experience by calculating your New Promotor Score (NPS) with ready-made NPS surveys from Jotform Enterprise. [Learn more about Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) NPS features reviewers most value Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations 84% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (106) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Anonymous Feedback Generative AI Mobile Survey Multi-Channel Distribution Multi-Language Negative Feedback Management NPS of Customers NPS of Employees Pulse Surveys Segmentation Text Analysis Text Fields Third-Party Integrations Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Survey Software](https://www.capterra.com/survey-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/) I'm looking for NPS Software that is: [Free](https://www.capterra.com/nps-software/s/free/)