# 2022 Capterra Shortlist for NPS | Capterra

> Discover the highest-rated & most popular NPS Software of 2022. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/nps-software/shortlist

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# 2022 Capterra Shortlist for NPS

-   [All Products](https://www.capterra.com/nps-software/)
-   [Capterra Shortlist](https://www.capterra.com/nps-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/253516/SurveyMonkey/)

## [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

[4.6 (10455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)[View all reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[](https://www.capterra.com/p/253516/SurveyMonkey/)

Quickly and easily set up automated NPS programs to spend more time acting on critical insights, and less time managing the technology.

Overall Score

98/100

Popularity: 50/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.5

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

9/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/72549/Alchemer/)

## [Alchemer](https://www.capterra.com/p/72549/Alchemer/)

[4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/)[View all reviews](https://www.capterra.com/p/72549/Alchemer/reviews/)

Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.1

Value for Money

3.9

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

9/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/151950/Listen360/)

## [Listen360](https://www.capterra.com/p/151950/Listen360/)

[4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/)[View all reviews](https://www.capterra.com/p/151950/Listen360/reviews/)

Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.7

Paid plans start at

$99.00

Free Trial

Free Version

Category Features

12/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156752/SurveyLegend/)

## [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)

[4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)[View all reviews](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Create engaging, platform-independent & beautiful NPS surveys. We empower companies - large & small - & individuals to collect insight

Overall Score

72/100

Popularity: 24/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.3

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

11/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/213725/Qwary/)

## [Qwary](https://www.capterra.com/p/213725/Qwary/)

[4.8 (69)](https://www.capterra.com/p/213725/Qwary/reviews/)[View all reviews](https://www.capterra.com/p/213725/Qwary/reviews/)

[](https://www.capterra.com/p/213725/Qwary/)

Qwary helps enhance engagement, retention, and satisfaction with AI-driven insights, surveys, r

Overall Score

69/100

Popularity: 20/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

8/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/137773/Zonka-Feedback/)

## [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

[4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)[View all reviews](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)

[](https://www.capterra.com/p/137773/Zonka-Feedback/)

Zonka Feedback NPS Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences.

Overall Score

65/100

Popularity: 16/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

12/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/152924/Customer-Frontlines/)

## [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)[View all reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

[](https://www.capterra.com/p/152924/Customer-Frontlines/)

Measure and improve your NPS with intuitive, omnichannel surveys and the world's most advanced, AI-driven CX platform.

Overall Score

64/100

Popularity: 17/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$1500.00Per Year

Free Trial

Free Version

Category Features

8/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/229598/youengage/)

## [youengage](https://www.capterra.com/p/229598/youengage/)

[4.9 (21)](https://www.capterra.com/p/229598/youengage/reviews/)[View all reviews](https://www.capterra.com/p/229598/youengage/reviews/)

[](https://www.capterra.com/p/229598/youengage/)

Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q&A, and more.

Overall Score

61/100

Popularity: 12/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.8

Features

4.5

Value for Money

4.9

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

3/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153472/Startquestion/)

## [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)[View all reviews](https://www.capterra.com/p/153472/Startquestion/reviews/)

[](https://www.capterra.com/p/153472/Startquestion/)

CustomerHero is a Software with a Service platform to track & improve NPS with AI insights, real-time dashboards & close-the-loop tools

Overall Score

60/100

Popularity: 10/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.9

Features

4.6

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

10/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

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[View All NPS Software](https://www.capterra.com/nps-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:May 31, 2022