Capsule vs cSupport

Best For

Who Uses This Software?

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

cSUPPORT is used as a live chat and customer service platform that can be localized into many languages on any device.

Target Customer Size (Users)

1 - 999

Not provided by vendor

Pricing

Starting Price

$18.00/month/user

$10.80/month/user

Free Trial

Yes Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
Not provided by vendor

Screenshots

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Ratings

Overall


4.5 / 5
(78)
(0)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of cSupport vs Capsule


Capsule vs cSupport

Best For

Who Uses This Software?

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

cSUPPORT is used as a live chat and customer service platform that can be localized into many languages on any device.

Target Customer Size (Users)

1 - 999

Not provided by vendor

Pricing

Starting Price

$18.00/month/user

$10.80/month/user

Free Trial

Yes Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
Not provided by vendor

Ratings

Overall


4.5 / 5
(78)
(0)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
Not provided by vendor

Share Your Comparison of cSupport vs Capsule