vCita Online CRM vs Capsule

Starting Price

$15.00/month/user

$18.00/month/user

Best For

Small businesses who provide services. Over 100,000 users rely on vCita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

Ideal number of Users

1 - 499

1 - 999

Rating


4.4 / 5
(166)
Read All Reviews

4.4 / 5
(89)
Read All Reviews

Ease of Use


4.4 / 5


  • "I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry."

  • "Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE."


4.6 / 5


  • "I have been using Capsule CRM in my previous job and we were happy to see how easy to use it was aswell as very compatible with our needs."

  • "I find it extremely easy to use. Teaching other s the basics has been very positive too."

Customer Support


4.2 / 5


  • "I appreciate excellent customer service as it sets apart the amazing companies from the good companies."

  • "I am not tech savvy but I can use this software and the customer service is excellent."


4.3 / 5


Features & Functionality


4.1 / 5


  • "Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective."

  • "Very easy to download and use. Nice design and UX (for customer)."


4.2 / 5


  • "So far very good experience. Good to have the interface with Freshbook which we also use."

  • "Effective sales tracking for acquisitions team, ease of navigation. Lacks some sophistication."

Value for Money


4.2 / 5


  • "To be fair, they gave me back my money when they could not fix it after some weeks."

  • "Save your money and refuse any free trials, just use the free version."


4.5 / 5


  • "Costs about 5% of salesforce and has 5% of the features, but it probably has all the features you need. Really easy to set up and maintain."

  • "Cost efficient way to keep daily tasks organized."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 60094 thumb
View 4 screenshots 140576 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of Capsule vs vCita

vCita Online CRM vs Capsule

Share

Share Your Comparison of
Capsule vs vCita