HubSpot CRM vs Capsule

Starting Price

Not provided by vendor

$18.00/month/user

Best For

The HubSpot CRM is ideal for small and medium-sized businesses (10-200 employees) that are constrained by spreadsheets but don't need much of the advanced features of complex enterprise-level CRMs.

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

Ideal number of Users

10 - 999

1 - 999

Rating


4.5 / 5
(2465)
Read All Reviews

4.4 / 5
(89)
Read All Reviews

Ease of Use


4.4 / 5


  • "Really happy with the ease of use and intuitive UI. It's been improving steadily and im excited to see more improvement."

  • "Great UX and intuitive UI makes it a very good choice as your first CRM."


4.6 / 5


  • "I have been using Capsule CRM in my previous job and we were happy to see how easy to use it was aswell as very compatible with our needs."

  • "I find it extremely easy to use. Teaching other s the basics has been very positive too."

Customer Support


4.5 / 5


  • "It's very comprehensive and easy to use for different departments in our company. Especially the great customer service is a huge plus."

  • "Analytics and tracking of emails. Excellent customer support and learning opportunities."


4.3 / 5


Features & Functionality


4.3 / 5


  • "The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business."

  • "Great for all the more I utilize the system. Eventually my business will require a greater version."


4.2 / 5


  • "So far very good experience. Good to have the interface with Freshbook which we also use."

  • "Effective sales tracking for acquisitions team, ease of navigation. Lacks some sophistication."

Value for Money


4.4 / 5


  • "The ability to capture leads effectively. Great return on investment since it is a free feature."

  • "Had the features that the client was looking, a trustworthy company and a great cost: FREE."


4.5 / 5


  • "Costs about 5% of salesforce and has 5% of the features, but it probably has all the features you need. Really easy to set up and maintain."

  • "Cost efficient way to keep daily tasks organized."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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HubSpot CRM vs Capsule

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Capsule vs HubSpot CRM