Capsule vs LiveChat

Starting Price

$18.00/month/user

$16.00/month/user

Best For

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Rating


4.4 / 5
(83)
Read All Reviews

4.6 / 5
(917)
Read All Reviews

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


4.6 / 5

4.7 / 5

Customer Support


4.3 / 5

4.7 / 5

Features & Functionality


4.2 / 5

4.4 / 5

Value for Money


4.5 / 5

4.6 / 5

Product Features

  • check Cataloging / Categorization
  • close Customer Service Analytics
  • check Customer Support Tracking
  • check Email Response Control
  • close Knowledge Management
  • close Live Chat
  • check Performance Metrics
  • check Search
  • close Self Service Portal
  • check Cataloging / Categorization
  • check Customer Service Analytics
  • check Customer Support Tracking
  • check Email Response Control
  • check Knowledge Management
  • check Live Chat
  • check Performance Metrics
  • check Search
  • check Self Service Portal

Screenshots

View 4 screenshots 140576 thumb
View 5 screenshots 105403 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Capsule vs LiveChat

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