LiveChat vs Insightly

Starting Price

$16.00/month/user

$29.00/month/user

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Organizations in any industry looking for an easy to use yet powerful CRM with project management and delivery. Track everything from sales prospects to delivered projects in the same platform.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.6 / 5
(993)
Read All Reviews

3.9 / 5
(474)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."


4 / 5


  • "Insightly is awesome for it's ease of use, deep Google integration and their mobile app."

  • "Insightly was very easy to use and had a number of great features. The UI was very practical and easy on the eye."

Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


3.7 / 5


  • "I love the to do list, I love the way my client information is easily on hand. I love that the support team are always available and easy to get hold of."

  • "Great for sales cycles and customer service alike."

Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


3.8 / 5


  • "The mobile app is also a big help, with its elegant interface that makes it easy to create a lead and opportunity on the go."

  • "Nice app with many intuitive features including the ability to have many-to-many relationships between contacts and Organizations."

Value for Money


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."


3.9 / 5


  • "Amazingly Good with Great Features and Low Cost."

  • "For the money (free) this is a great cloud based product that can be used right away."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 105403 thumb
View 4 screenshots 88571 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Insightly

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Insightly vs LiveChat