Salesforce Essentials vs vCita Online CRM

Starting Price

$25.00/month/user

$15.00/month/user

Best For

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

Small businesses who provide services. Over 100,000 users rely on vCita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Ideal number of Users

1 - 49

1 - 499

Rating


4.2 / 5
(180)
Read All Reviews

4.4 / 5
(166)
Read All Reviews

Ease of Use


4 / 5


  • "Super user friendly platform and easy to navigate. It keeps everything organized and makes it easy to track historical information."

  • "It was really easy to use. The code quality was awesome and."


4.4 / 5


  • "I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry."

  • "Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE."

Customer Support


4.1 / 5


  • "I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you."

  • "Satisfactory help from the salesforce help desk at dreamforce today. They have great customer service."


4.2 / 5


  • "I appreciate excellent customer service as it sets apart the amazing companies from the good companies."

  • "I am not tech savvy but I can use this software and the customer service is excellent."

Features & Functionality


3.9 / 5


  • "Provides a nice clean interface that does not have too rabbit holes to fall into."

  • "Now, we're saving time, money, and building customer loyalty thanks to Desk's intuitive processes."


4.1 / 5


  • "Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective."

  • "Very easy to download and use. Nice design and UX (for customer)."

Value for Money


3.9 / 5


  • "What I like the best is the ease of use and good value for the price."

  • "Has been great to have all aspect of your costumers' records in one single tool."


4.2 / 5


  • "To be fair, they gave me back my money when they could not fix it after some weeks."

  • "Save your money and refuse any free trials, just use the free version."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 116956 thumb
View 5 screenshots 60094 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Essentials vs vCita Online CRM

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vCita vs Salesforce Essentials