Freshsales vs Accelo

Starting Price

$12.00/month/user

$39.00/month/user

Best For

With Freshsales CRM, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Any professional service organization that serves clients and bills for time. Accelo streamlines all client service processes in one place, managing team schedules and projects.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.7 / 5
(440)
Read All Reviews

4.4 / 5
(131)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use and the functionalities are great. The level of detailing for each client is really useful."

  • "Very clear and easy to use. Intuitive, fantastic in built phone."


4.1 / 5


  • "Ease of use, completely customizable, thoughtful and useful features."

  • "Helps our team easily track time between projects. Design is easy to use and pleasant to look at."

Customer Support


4.6 / 5


  • "Best software and even better customer support."

  • "Freshsales has helped our sales team become more organised and communicating better with the boarding and support teams."


4.4 / 5


  • "Lots of features, great customer support, great for CRM and project management."

  • "Support team and onboarding experience is fantastic."

Features & Functionality


4.5 / 5


  • "A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite."

  • "UI/UX is excellent and easy to train business users to (like all of the freshworks platforms)."


4.4 / 5


  • "It feels like they care about their customers. They're super genuine people."

  • "Being able to quickly reference old notes and tickets is critical to resolving issues and looking professional. The timers are immensely useful."

Value for Money


4.6 / 5


  • "I had looked at a ton of CRMs and Freshsales had the best functionality with the best integration for the money. The team was very accommodating."

  • "Overall, the software is perfect for a new realtor or real estate investor."


4.3 / 5


  • "The price and the functionality is great. Very easy to start using."

  • "Great to create projects, managed services agreements, invoicing, cost models, quotations."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 153763 thumb
View 5 screenshots 31431 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshsales vs Accelo

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