Salesforce vs MindTouch

Starting Price

$25.00/month/user

Not provided by vendor

Best For

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Online CRM solution that helps businesses of all sizes to manage customer experience through content maintenance, link management, translation & more.

Ideal number of Users

2 - 1000+

10 - 1000+

Rating


4.4 / 5
(13857)
Read All Reviews

3 / 5
(1)

Ease of Use


3.9 / 5


  • "Had a very good experience, nothing to complain about ease of use, and support was excellent very very happy."

  • "The support for these products is consistently great and it is very easy to use and makes sense."


2 / 5


Customer Support


4.1 / 5


  • "Being a small business owner, we needed something efficient, cost effective and reliable. Good customer service as well."

  • "Ease and interface, customer service, ability to learn on fly."


2 / 5


Features & Functionality


4.4 / 5


  • "The level of customization has been pretty great. Our Salesforce Developer has found a bunch of ways to improve our daily work flows through it."

  • "They presented games as quizzes to help you learn. I actually wanted to get the answers right just to win the game."


2 / 5


Value for Money


4 / 5


  • "Very nice software value for money good analytics process, cloud marketing makes use feel latest to technology chat support comes easy."

  • "There was one other CRM product that looked really good to me, but the price was 10X that of Salesforce."


1 / 5


Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 191409 thumb
View 1 screenshot 23948 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce vs MindTouch

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