Copper vs Keap (formerly Infusionsoft)

Starting Price

$19.00/month/user

$79.00/month

Best For

Small and medium-sized businesses looking for an easy to use CRM that automates repetitive tasks and integrates with the tools they already use (like Gmail, Mailchimp, and Slack).

Software designed specifically for small businesses, Keap intelligently helps you get your daily work done.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.3 / 5
(368)
Read All Reviews

4.1 / 5
(1052)
Read All Reviews

Ease of Use


4.4 / 5


  • "It is super intuitive to use. Has a great "pipeline" view so that I can see how my brokerage is running."

  • "My husband is the primary user of the software, but we both are impressed with the ease of use in Google and related software."


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."

Customer Support


4.3 / 5


  • "Very easy to use, the support team is very proactive and enthusiastic to make sure you understand how to maximixe the use of the service."

  • "You have a Dashboard AND can add prospects straight from your email account. Customer Service is phenomenal."


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."

Features & Functionality


4.1 / 5


  • "Great integration with g suite of that's your go-to ecosystem. Nice and simple interface."

  • "Getting updates and emails from time to time from staff has been awesome and their replies to any issues come rather quickly."


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."

Value for Money


4.1 / 5


  • "Seamless integration with our existing Google accounts. We save time, money and headaches."

  • "Not the most cost effective CRM out there but the native G Suite integration is irreplaceable."


3.8 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 191805 thumb
View 3 screenshots 142737 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Copper vs Keap (formerly Infusionsoft)

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Keap (formerly Infusionsoft) vs Copper