ONE UP vs Salesforce Essentials

Starting Price

$9.00/month/user

$25.00/month/user

Best For

Small business owners looking to automate things like accounting, invoicing, and inventory, so they can focus on customers & growing their company.

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

Rating


4 / 5
(1)

4.2 / 5
(180)
Read All Reviews

Ideal number of Users

1 - 49

1 - 49

Ease of Use


5 / 5



4 / 5


  • "Super user friendly platform and easy to navigate. It keeps everything organized and makes it easy to track historical information."

  • "It was really easy to use. The code quality was awesome and."

Customer Support


4 / 5



4.1 / 5


  • "I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you."

  • "Satisfactory help from the salesforce help desk at dreamforce today. They have great customer service."

Features & Functionality


5 / 5



3.9 / 5


  • "Provides a nice clean interface that does not have too rabbit holes to fall into."

  • "Now, we're saving time, money, and building customer loyalty thanks to Desk's intuitive processes."

Value for Money


3 / 5



3.9 / 5


  • "What I like the best is the ease of use and good value for the price."

  • "Has been great to have all aspect of your costumers' records in one single tool."

Product Features

Not provided by vendor
  • close Cataloging / Categorization
  • close Customer Service Analytics
  • close Customer Support Tracking
  • close Email Response Control
  • close Knowledge Management
  • close Live Chat
  • close Performance Metrics
  • close Search
  • close Self Service Portal

Screenshots

View 4 screenshots 55613 thumb
View 5 screenshots 116956 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ONE UP vs Salesforce Essentials

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