HelpSite vs Salesforce

Best For

Who Uses This Software?

HelpSite is designed for any business or organization that needs a Support Center, Knowledge Base, or FAQs for their customers or users.

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

$14.99/month

$25.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 3 screenshots 29264 thumb
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Ratings

Overall


5 / 5
(7)

4.5 / 5
(10823)

Ease of Use


5 / 5

4 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce vs HelpSite


HelpSite vs Salesforce

Best For

Who Uses This Software?

HelpSite is designed for any business or organization that needs a Support Center, Knowledge Base, or FAQs for their customers or users.

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

$14.99/month

$25.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Ratings

Overall


5 / 5
(7)

4.5 / 5
(10823)

Ease of Use


5 / 5

4 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Salesforce vs HelpSite