vCita Online CRM vs Drift

Starting Price

$15.00/month/user

$50.00/month

Best For

Small businesses who provide services. Over 100,000 users rely on vCita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.4 / 5
(166)
Read All Reviews

4.5 / 5
(132)
Read All Reviews

Ease of Use


4.4 / 5


  • "I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry."

  • "Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE."


4.4 / 5


  • "Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support."

  • "Easy to use and helpful to see when people are on your website."

Customer Support


4.2 / 5


  • "I appreciate excellent customer service as it sets apart the amazing companies from the good companies."

  • "I am not tech savvy but I can use this software and the customer service is excellent."


4.3 / 5


  • "We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well."

  • "Easy to create automated sequences for super-charging your customer service team. Great targeting options for segmenting users."

Features & Functionality


4.1 / 5


  • "Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective."

  • "Very easy to download and use. Nice design and UX (for customer)."


4.3 / 5


  • "The people are incredible. They are helpful, involved, and genuinely enthusiastic."

  • "Also quick hit tech support questions are a big win when learning a new software."

Value for Money


4.2 / 5


  • "To be fair, they gave me back my money when they could not fix it after some weeks."

  • "Save your money and refuse any free trials, just use the free version."


4.2 / 5


  • "Maybe a little bit overpriced but best chat out there."

  • "A good onboarding tool but with steep pricing plans."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 60094 thumb
View 5 screenshots 71391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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vCita Online CRM vs Drift

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Drift vs vCita