Freshsales vs LiveChat

Starting Price

$12.00/month/user

$16.00/month/user

Best For

With Freshsales CRM, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.7 / 5
(440)
Read All Reviews

4.6 / 5
(992)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use and the functionalities are great. The level of detailing for each client is really useful."

  • "Very clear and easy to use. Intuitive, fantastic in built phone."


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

Customer Support


4.6 / 5


  • "Best software and even better customer support."

  • "Freshsales has helped our sales team become more organised and communicating better with the boarding and support teams."


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."

Features & Functionality


4.5 / 5


  • "A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite."

  • "UI/UX is excellent and easy to train business users to (like all of the freshworks platforms)."


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."

Value for Money


4.6 / 5


  • "I had looked at a ton of CRMs and Freshsales had the best functionality with the best integration for the money. The team was very accommodating."

  • "Overall, the software is perfect for a new realtor or real estate investor."


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 153763 thumb
View 5 screenshots 105403 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshsales vs LiveChat

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