LiveChat vs HarmonyPSA

Starting Price

$16.00/month/user

$55.00/month/user

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

Ideal number of Users

1 - 1000+

10 - 999

Rating


4.6 / 5
(991)
Read All Reviews

4.5 / 5
(17)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."


4 / 5


Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.5 / 5


Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."

Value for Money


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."


4.3 / 5


Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 87500 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs HarmonyPSA

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HarmonyPSA vs LiveChat