amoCRM vs LiveChat

Starting Price

$15.00/month/user

$16.00/month/user

Best For

amoCRM was designed to help you manage your leads, tasks and sales team. As a manager, you will have full control over your team and pipeline with extremely rich analytics and monitoring tools.

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.5 / 5
(130)
Read All Reviews

4.6 / 5
(985)
Read All Reviews

Ease of Use


4.4 / 5


  • "Calendar sections are super informative and also very easy to use and adjust to suit your needs."

  • "In reviewing other CRM tools, this basic level was easy to use."


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

Customer Support


4.4 / 5


  • "Most importantly, they have a really good customer service."

  • "Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail."


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."

Features & Functionality


4.3 / 5


  • "So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable."

  • "I could see in amoCRM the ease and simplicity in working process."


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."

Value for Money


4.5 / 5


  • "Thirdly this CRM system has little price tag. Its brilliant for small businesses."

  • "This approach raises profits and helps to cut costs."


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 137122 thumb
View 5 screenshots 105403 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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amoCRM vs LiveChat

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LiveChat vs amoCRM