LiveChat vs Salesflare

Starting Price

$16.00/month/user

$30.00/month/user

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Ideally suited for small B2B businesses and startups who want to sell more with less work.

Ideal number of Users

1 - 1000+

1 - 49

Rating


4.6 / 5
(992)
Read All Reviews

4.7 / 5
(101)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."


4.6 / 5


  • "Overall it is a positive. I like its ease of use and automation features."

  • "Nicely intuitive and simple data entry process. Great support and proactive management."

Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.8 / 5


  • "The platform: Ease of use, automation features, no bloatware. The people: excellent customer support."

  • "I use this primarily to nurture my leads and keep my client informed about the latest updates in their industry. The excellent support team."

Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.4 / 5


  • "Ambitious and highly driven team that is committed to build a best in class CRM. Very responsive and always looking to please."

  • "Easy to log activity and updates to know who to follow up with. Swimlanes/stages give an excellent visual representation of pipeline."

Value for Money


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."


4.8 / 5


Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
Not provided by vendor

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 63660 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Salesflare

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