LiveChat vs Pipedrive

Starting Price

$16.00/month/user

$15.00/month

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Ideal number of Users

1 - 1000+

1 - 499

Rating


4.6 / 5
(991)
Read All Reviews

4.6 / 5
(2172)
Read All Reviews

Ease of Use


4.6 / 5


  • "The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well."

  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."


4.6 / 5


  • "Easy to use and good customer service. I like that you can place deals and follow them through to completion."

  • "A flexible tool that enables one to stay on top of the sales pipeline. It is good value and very easy to use, even for a novice."

Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.4 / 5


  • "It has a help center for everything you need, and the customer service is great and fast ,plus they are alway ready to help."

  • "Good customer service on the infrequent times that I have questions."

Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.3 / 5


  • "I am Ana I am a happyhuman resources professional. I started using Pipedrive for the recruitment activities 8 months ago and it's amazing."

  • "Easy to tweak and customize. Amazing customer support and very quickly to offer and provide help."

Value for Money


4.5 / 5


  • "Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive."

  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."


4.5 / 5


  • "Easy and fun to use, can work well with many other apps. We are making some money by having this app."

  • "Great experience, great UI, best value for money."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

View 5 screenshots 105403 thumb
View 4 screenshots 101871 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Pipedrive

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Pipedrive vs LiveChat