Eptica SelfService vs Salesforce Essentials vs Zoho CRM

Rating

(0)


4 / 5
(177)


4 / 5
(2879)

Starting Price

$2,000.00/month

$25.00/month/user

$12.00/month/user

Best For

Not provided by vendor

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Ideal number of Users

2 - 999

1 - 49

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • close Cataloging / Categorization
  • check Customer Service Analytics
  • close Customer Support Tracking
  • check Email Response Control
  • check Knowledge Management
  • close Live Chat
  • close Performance Metrics
  • check Search
  • check Self Service Portal
  • close Cataloging / Categorization
  • close Customer Service Analytics
  • close Customer Support Tracking
  • close Email Response Control
  • close Knowledge Management
  • close Live Chat
  • close Performance Metrics
  • close Search
  • close Self Service Portal
  • close Cataloging / Categorization
  • check Customer Service Analytics
  • check Customer Support Tracking
  • check Email Response Control
  • check Knowledge Management
  • check Live Chat
  • check Performance Metrics
  • check Search
  • close Self Service Portal

Screenshots

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View 5 screenshots 116956 thumb
View 5 screenshots 107840 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Eptica SelfService vs Salesforce Essentials vs Zoho CRM

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