HubSpot CRM vs Donor Tools

Starting Price

Not provided by vendor

$19.00/month

Best For

The HubSpot CRM is ideal for small and medium-sized businesses (10-200 employees) that are constrained by spreadsheets but don't need much of the advanced features of complex enterprise-level CRMs.

Small to medium nonprofit organizations, international, multi-site organizations.

Ideal number of Users

10 - 999

1 - 1000+

Rating


4.5 / 5
(2463)
Read All Reviews

4.2 / 5
(323)
Read All Reviews

Ease of Use


4.4 / 5


  • "Really happy with the ease of use and intuitive UI. It's been improving steadily and im excited to see more improvement."

  • "Great UX and intuitive UI makes it a very good choice as your first CRM."


4.2 / 5


  • "I liked the ease of use and adaptability of this product. I would recommend it to other small busineses."

  • "It seems like the same program. I think the reports are not that easy and that they could be more user friendly."

Customer Support


4.5 / 5


  • "It's very comprehensive and easy to use for different departments in our company. Especially the great customer service is a huge plus."

  • "Analytics and tracking of emails. Excellent customer support and learning opportunities."


4.2 / 5


  • "DonorTools is intuitive, easy to use and affordable. They have a great support team and they respond very quickly whenever we need help."

  • "It is very inexpensive and has good customer support."

Features & Functionality


4.3 / 5


  • "The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business."

  • "Great for all the more I utilize the system. Eventually my business will require a greater version."


3.9 / 5


  • "It was simple to use, it gave me what I needed, the web interface was clear and available options and features were good."

  • "I found the sign-up process to be simple and we were quickly able to get our software installed. TechSoup is truly wonderful for non-profits."

Value for Money


4.4 / 5


  • "The ability to capture leads effectively. Great return on investment since it is a free feature."

  • "Had the features that the client was looking, a trustworthy company and a great cost: FREE."


4.3 / 5


  • "I used this product to help a non-profit raise money from donors. It was efficient, effective, and helped us raise money successfully."

  • "Amazing Software & Support at a terrific price point."

Product Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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HubSpot CRM vs Donor Tools

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Donor Tools vs HubSpot CRM