# Best Order Management Software 2026 | Capterra

> Find the top Order Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/order-management-software/s/iphone

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# Best Order Management Software

Last updated on April 1, 2026

How to find the right Order Management Software?

Learn more from our team about Order Management Software pricing features and benefits in our Order Management Buyers Guide

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## What is order management software and how do I choose the right one?

Researched by: [Eduardo Garcia](https://www.capterra.com/resources/author/eduardo-garcia/)and reviewed by: [Liza Amlani](https://www.capterra.com/resources/author/liza-amlani/)

Updated on April 1, 2026

[Order management software](https://www.capterra.com/order-management-software/) manages orders from acceptance to shipment and offers customized tools to match an operation’s workflow, business rules, integration needs, data capture requirements, merchandising techniques, and multi-channel strategies. It integrates with inventory control, payment processing, marketing, and CRM systems.

Operations and logistics staff use order management software to streamline operations.

Order management software pricing is typically on a “per month” basis, ranging from around $62 for basic systems to $267 for advanced platforms. Free trials are also available. These can be leveraged to try out products and see if they’re a good fit before committing.

First-time buyers should consider budget, number of users, use cases, and integrations. Consulting stakeholders to determine key questions for vendors can help find the best system. Questions include:

_Does it offer multi-channel integration?_ 

_Is there real-time access to inventory data?_ 

_Are there workflow automation features?_ 

_Is there a reliable issue resolution system?_ 

_Can you access analytics and reporting metrics?_

For more information consult our [Order Management Buyers Guide](#buyers-guide-content)

[4.2 (1991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

NetSuite order management automates order management, returns, and exchanges, providing a flawless, flexible fulfillment strategy. [Learn more about NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/)

With direct integrations to over 100 of the top-selling channels, ShipStation makes it easy to manage all your orders on one platform. [Learn more about ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

81% recommend this product

[4.5 (34)](https://www.capterra.com/p/104749/ADVANTAGE/reviews/)

ADVANTAGE 365 is a comprehensive, cloud-based and mobile friendly software for rental, sales and service/repair shops. [Learn more about ADVANTAGE 365](https://www.capterra.com/p/104749/ADVANTAGE/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[4.5 (8)](https://www.capterra.com/p/137775/GOIS-PRO/#reviews)

GOIS presents itself as a Software as a Service (SaaS) all-in-one business solution by integrating diverse business functions for every [Learn more about GOIS](https://www.capterra.com/p/137775/GOIS-PRO/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.5 (414)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

Zoho Inventory is an online inventory management software that helps businesses handle inventory, orders, shipping, and warehousing. [Learn more about Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/)

Kentro: Advanced order management. Comprehensive, 3PL-integrated, and highly efficient. [Learn more about Kentro](https://www.capterra.com/p/268142/Kentro/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[5.0 (1)](https://www.capterra.com/p/10024898/QT9-Inventory-Manager/#reviews)

QT9 MRP unites orders, inventory, and production with validation and QMS integration to streamline fulfillment and ensure compliance. [Learn more about QT9 MRP](https://www.capterra.com/p/10024898/QT9-Inventory-Manager/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.5 (157)](https://www.capterra.com/p/134177/MRPEasy/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

MRPeasy is a cloud-based, affordable and user-friendly ERP with strong order management functionalities for small manufacturers. [Learn more about MRPeasy](https://www.capterra.com/p/134177/MRPEasy/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

83% recommend this product

[4.4 (190)](https://www.capterra.com/p/124180/Brightpearl/reviews/)

For retailers, wholesalers & multichannel brands trading over $1M. Brightpearl handles order management, fulfillment and much more. [Learn more about Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.8 (47)](https://www.capterra.com/p/129651/Perenso/reviews/)

Perenso is the user-friendly B2B order management software for increased accuracy, efficiency, and happy customers. [Learn more about Perenso](https://www.capterra.com/p/129651/Perenso/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (75)](https://www.capterra.com/p/148441/SKULabs/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

SKULabs centralizes orders for seamless tracking, prioritizing, and fulfillment with bulk actions, shipping integration, and real-time. [Learn more about SKULabs](https://www.capterra.com/p/148441/SKULabs/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (16)](https://www.capterra.com/p/10014420/Item/reviews/)

From order capture to delivery and returns, Item brings automation and efficiency to every step of your fulfillment process [Learn more about Item](https://www.capterra.com/p/10014420/Item/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.5 (171)](https://www.capterra.com/p/161813/Order-Software/reviews/)

Centralize ordering, automate approvals and order fulfillment, and gain total visibility into the status and delivery of every order. [Learn more about Order.co](https://www.capterra.com/p/161813/Order-Software/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (504)](https://www.capterra.com/p/78431/inFlow-Inventory/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

The secret powering small businesses in 90+ countries worldwide. Track stock, manage sales, pick and ship orders, and more, [Learn more about inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

85% recommend this product

[4.7 (18)](https://www.capterra.com/p/196032/ALERE-ERP-Software/reviews/)

ALERE is a highly scalable, robust ERP solution suitable organizations seeking greater control of their operations. [Learn more about ALERE](https://www.capterra.com/p/196032/ALERE-ERP-Software/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/)

Shipedge is a cloud-based WMS and OMS. The OMS gives you complete channel automation, 70+ integrations, and inventory control. [Learn more about Shipedge](https://www.capterra.com/p/144276/Shipedge/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (239)](https://www.capterra.com/p/144117/Craftybase/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

Order management for makers and brands—auto-import sales, match to inventory, and track fulfillment. [Learn more about Craftybase](https://www.capterra.com/p/144117/Craftybase/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

84% recommend this product

[4.1 (47)](https://www.capterra.com/p/116088/Linnworks/reviews/)

All-in-one inventory and order management platform built for multichannel retailers. Create perfectly customized automated workflows. [Learn more about Linnworks](https://www.capterra.com/p/116088/Linnworks/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.7 (108)](https://www.capterra.com/p/146762/DesktopShipper/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

ShipWise offers a comprehensive suite of shipping solutions. Streamline order management with custom ShipWise profiles. [Learn more about ShipWise](https://www.capterra.com/p/146762/DesktopShipper/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

83% recommend this product

0.0 (0)

Item OMS is an order management system that streamlines catalog, inventory, order, and shipping processes for businesses. [Learn more about Item OMS](https://www.capterra.com/p/10030221/Item-OMS/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[5.0 (21)](https://www.capterra.com/p/177956/Orderwerks/reviews/)

Streamline B2B sales with Orderwerks - your all-in-one platform for order management, fulfillment, and inventory tracking. [Learn more about Orderwerks](https://www.capterra.com/p/177956/Orderwerks/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.6 (344)](https://www.capterra.com/p/142477/ERPAG/reviews/)

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/)

ERPAG is an ERP cloud service that covers all business processes for small or mid-sized companies. [Learn more about ERPAG](https://www.capterra.com/p/142477/ERPAG/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

83% recommend this product

0.0 (0)

A cloud-based jewelry repair shop platform with a customer-facing storefront, internal order management system, and POS capabilities. [Learn more about Reshyne](https://www.capterra.com/p/252068/Reshyne/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.7 (30)](https://www.capterra.com/p/144997/erplain/reviews/)

B2B Sales and Inventory Simplified. Designed from the ground up to make running a small business faster, easier and more profitable. [Learn more about Erplain](https://www.capterra.com/p/144997/erplain/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

[4.8 (19)](https://www.capterra.com/p/132519/Inzant-Sales/reviews/)

B2B sales platform to automate sales workflow with CRM, mobile sales app, order fulfillment, web ordering, merchandising & more. [Learn more about Inzant Sales](https://www.capterra.com/p/132519/Inzant-Sales/)

Order Management features reviewers most value

Billing & Invoicing

eCommerce Management

Inventory Management

Multi-Channel Management

Multi-Location

Real-Time Data

Reporting/Analytics

Shipping Management

Third-Party Integrations

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Table of Contents

-   [Essential order management software buying information](#essential-order-management-software-buying-information)
-   [What are the most reviewed order management systems?](#what-are-the-most-reviewed-order-management-systems)
-   [What is order management software?](#what-is-order-management-software)
-   [Order management software pricing](#order-management-software-pricing)
-   [Order management software features](#order-management-software-features)
-   [Benefits of order management systems identified by users](#benefits-of-order-management-systems-identified-by-users)
-   [Common challenges of order management software identified by users](#common-challenges-of-order-management-software-identified-by-users)
-   [What is order management software used for?](#what-is-order-management-software-used-for)
-   [Who uses order management software?](#who-uses-order-management-software)
-   [Common order management software integrations](#common-order-management-software-integrations)
-   [Recent trends in order management software](#recent-trends-in-order-management-software)
-   [Learn more about how order management software can help your business](#learn-more-about-how-order-management-software-can-help-your-business)

## Essential order management software buying information

[Order management software](https://www.capterra.com/order-management-software/) enables the management of orders from initial acceptance to the shipment of finished goods. These applications provide customized tools to match an operation’s workflow, business rules, integration needs, data capture requirements, merchandising techniques, and multi-channel sales strategies. Order management solutions also typically offer real-time integrations with inventory control, payment processing, marketing, and customer relationship management systems.

Operations and logistics staff use order management software to streamline operations.

“Emerging brands often don't invest in a robust order management system early, which can lead to challenges later,” says Liza Amlani\[[1](#sources)\], Principal and Co-founder of Retail Strategy Group. “It's crucial for order management software to integrate with your POS, inventory management, and warehouse management systems to establish a solid foundation.”

Most order management software solutions on the market are priced on a “per month” basis, and typical entry-level pricing can be around $62 per month. Premium and advanced system subscriptions typically cost about $267 a month.\[[2](#sources)\]

First-time buyers should begin by evaluating their budget, the number of users, specific use cases, and necessary integrations. Ensure you’ve consulted with stakeholders on a list of critical questions to help you evaluate systems based on your needs, such as:

-   Does the system offer multi-channel integration? 
-   Do you have real-time access to inventory data? 
-   Is there a reliable issue resolution system? 
-   Are there workflow automation features? 
-   Can you access analytics and reporting metrics? 

## What are the most reviewed order management systems? 

[Capterra Shortlist](https://www.capterra.com/order-management-software/shortlist/) identifies the top order management systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective order management solution for their needs.\[[3](#sources)\] Here are the five most-reviewed products in our Capterra Shortlist for this category:

**Product**

**Overall score**

**Popularity score**

**Ratings score**

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

95/100

50/50

45/50

[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)

82/100

36/50

46/50

[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/)

81/100

32/50

49/50

[Inflow inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)

78/100

31/50

47/50

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)

67/100

22/50

45/50

These rankings are determined by combining verified user ratings and publicly available web search popularity data: 

-   **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for the number and recency of reviews.
    
-   **Popularity score**: Relative popularity of software based on web search trends and products’ web presence.
    

## What is order management software? 

[Order management software](https://www.capterra.com/order-management-software/) (OMS) is a tool that helps businesses optimize their order processing and fulfillment operations. The software automates various aspects of the order management process, from order creation and tracking to inventory management and shipping.

Essentially, OMS systems allow companies to efficiently handle orders from multiple sales channels, such as eCommerce websites, retail stores, and phone orders. They provide a centralized platform for managing and monitoring the sales order flow. By consolidating all order-related data in one place, businesses can reduce errors, improve order accuracy, and enhance customer satisfaction.

“A good order management system can enhance order processing and fulfilment across channels,” explains Amlani. “However, many features aren't fully utilized, leading to manual workarounds. That’s why it’s essential that the people who need to work with the tool trust the technology.”

“One of the crucial features, in my opinion, is the automatic and real-time inventory update across stock levels, warehouses, and stores,” Amlani continues. “This is vital for supply chain management and customer satisfaction.”

Capterra covers 984 products in the order management software category, and we published 6,013 reviews from users of this software in the past year.\[[4](#sources)\]

## Order management software pricing

Most order management software products on the market are priced “per user per month,” and entry-level products typically cost around $62 per month. Premium and advanced subscriptions commonly cost around $267 per month.\[[2](#sources)\]

-   Entry-level features generally include order entry, tracking, and reporting capabilities as well as billing and inventory management. 
-   An enterprise product that’s priced higher may include additional features such as automated asset valuation, client portals, and priority support.
    

First-time buyers should be aware that:

-   Setup, training, and data migration are common upfront costs.
    
-   Maintenance and customer support are common recurring costs.
    

Free trials are offered by 368 vendors on Capterra, and some systems offer [free versions](https://www.capterra.com/order-management-software/s/free/) as well. Free trials allow users to test the software’s features, interface usability, and integration capabilities without financial commitment. However, free versions can often restrict access to premium functionalities and trial periods are usually subject to time constraints.

## Order management software features

All order management software includes order fulfillment and tracking and most also share a variety of common features, such as billing and invoicing, inventory management, order fulfillment, and more.

### Core order management software features

-   **Order fulfillment:** Receive, organize, track, and fulfill purchase requests for products or services. 94% rate this feature as critical or highly important.
    
-   **Order tracking:** Track order statuses throughout the fulfillment process.
    

### Common order management software features

Our analysis of proprietary review data reveals other common order management features:

-   **Inventory management:** Track and manage the quantity of resources on hand to maintain proper supply. 88% rate this feature as critical or highly important.
    
-   **Billing and invoicing:** Create, manage, and send invoices or bills to customers. 81% rate this feature as critical or highly important.
    
-   **eCommerce management:** Leverage a built-in eCommerce system or integrate with third-party systems to manage the online sales of products.
    
-   **Purchase order management:** Create, send, and track purchase orders and their statuses.
    
-   **Reporting/analytics:** View and track pertinent metrics. 
-   **Returns management:** Track and facilitate returns of products sold.
    
-   **Shipping management**: Organize and track orders being sent and delivered to customers.
    
-   **Third-party integrations:** Set up connections to third-party platforms to improve business processes and workflows.
    
-   **Recurring orders:** Managing orders that a customer purchases repeatedly and regularly.
    

## Benefits of order management systems identified by users

**Improves productivity**: Implementing order management software can improve productivity by streamlining processes, integration into existing workflows, optimizing planning and efficiency, and reducing errors, leading to a noticeable increase in overall productivity levels.

_“By providing a complete, real-time view of inventory, it can improve planning capabilities and enable teams to perform their tasks more efficiently”_

–Quino S., IT support

**Offers customization:** Businesses typically need to customize their order management software to their needs, be it by personalizing dashboards and features as per requirements or tailoring web features for branding purposes. 

_“The robust customization features have allowed us to precisely tailor our print and marketing materials to meet our requirements, ensuring a consistent brand image”_

–Cody R., manager, customer satisfaction and technology

**Aids in business growth:** Order management software can help businesses grow by optimizing inventory management, facilitating transactions, reducing operational costs, and improving overall efficiency to manage high volume of orders, thus enabling users to scale and expand their operations more effectively.

_“This has allowed us to continually grow as a business and reach partners in the channel we wouldn’t have necessarily been able to transact with had we not had this tool.”_

–Jenna L., MSP business manager

## Common challenges of order management software identified by users

When it comes to challenges with order management software, users most frequently cite performance speed issues such as server delays. Users also mention challenges getting fixes for bugs and glitches, which may lead to loss of productivity. When creating a shortlist of products for order management software, research the level of technical and customer support provided by vendors.

Other cited pain points relate to payment challenges, particularly with payment processing and software updates. When narrowing a shortlist of products, buyers should be sure that the chosen software can be integrated with their accounting tools and that software updates do not hinder any customized features that have already been implemented.

Another big issue is manually correcting inventory due to OMS not capturing returns or sales, says Amlani: “Accepting manual processes opens the floodgates for inefficiencies.”

## What is order management software used for?

Analysis of our extensive order management software reviews highlights the most common use cases:

-   **Stock and inventory management:** Businesses can streamline the process of tracking orders, managing inventory levels, and coordinating with suppliers. Real-time updates on inventory levels, automating reorder processes when stock runs low, and optimizing storage space also help companies manage their stocks. 
-   **Order tracking:** By tracking and receiving real-time updates on order statuses from placement to fulfillment, businesses can better monitor their orders and identify any potential issues or delays. Features like shipment tracking, automated notifications**,** and updated order history can help businesses ensure timely delivery. 
-   **Shipping management:** Companies can optimize their shipping processes and ensure on-time delivery of orders by integrating their order management software with shipping carriers to compare rates, generate shipping labels, and track shipments. Automating tasks like order prioritization, packing, and shipping can also reduce shipping errors and costs, and improve efficiency.
    

## Who uses order management software?

Businesses that track orders and are usually looking to improve inventory and order management accuracy or reduce costs and increase efficiency can benefit from this software.

While many businesses can use order management software, our reviews reveal that some of the most common kinds of users work in retail, food and beverages, IT, manufacturing, distribution, and other industries that require assistance in inventory management, order fulfillment, and logistics. Over 65% of these reviews come from companies with 1-50 employees.\[[3](#sources)\]

## Common order management software integrations

We analyzed our extensive reviews database and, based on that, we determined the three categories of software that most often integrate with order management tools are payment processing, eCommerce and shipping.

Integration capabilities are important in order management software to ensure seamless operations and an enhanced user experience. Payment processing, eCommerce and shipping integrations can help streamline end-to-end purchase processes for clients, from initial website browsing to payment and delivery.

During evaluation, confirm that your shortlisted provider offers OMS integration support to ensure seamless data flow between your systems.

## Recent trends in order management software

**Shift towards cloud-based OMS implementation**: Gartner reports that supply chain leaders may be facing numerous order fulfillment challenges. This affects businesses seeking to improve their distributed order management (DOM) and is propelling a shift towards cloud-based implementations. Technology solutions such as DOM software, a subset of OMS software, can help optimize order fulfillment processes by orchestrating inventory across the supply chain network to meet service level targets efficiently.\[[5](#sources)\]

**Increased need for flexible order management software**: Gartner predicts that there is an increasing need for flexible fulfillment solutions as brands and retailers expand their direct-to-consumer options. Supply chain leaders should determine if implementing a DOM system is necessary to meet evolving requirements. They can do this by outlining indicators of complexity in fulfillment strategie"s and leveraging DOM systems to optimize fulfillment performance and reduce costs.\[[6](#sources)\]

**Emphasis on cross-functional collaboration and phased rollout schedules**: Research by Gartner highlights how misalignment with corporate goals and underestimation of data needs are challenges that can impact DOM implementation and that must be addressed**.** Supply chain technology leaders can guide strategy and selection of implementation approaches by emphasizing cross-functional collaboration and phased rollout schedules. Additionally, proper implementation can help avoid negative impacts such as inconsistent results and erosion of customer confidence while meeting service expectations and enhancing organizational profitability.\[[7](#sources)\]

## Learn more about how order management software can help your business

-   [Best order fulfillment software](https://www.capterra.com/order-fulfillment-software/)
    
-   [Best inventory management software](https://www.capterra.com/inventory-management-software/)
    

Sources

1.  [Liza Amlani,](https://www.linkedin.com/in/lizaamlani/) LinkedIn
    
2.  **Capterra software pricing data:** Only products with publicly available pricing information and qualified software products within the category, as of July 2023, are included in the pricing analysis. [Read the complete methodology here.](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology)
    
3.  **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
4.  **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Learn more about our review verification process](https://www.capterra.com/faq/faqs-verification/).
    
5.  [Market Guide for Distributed Order Management Systems](https://www.gartner.com/document/5085931?ref=solrResearch&refval=401163297&), Gartner
    
6.  [Quick Answer: Do I Need a Distributed Order Management System?](https://www.gartner.com/document/4751931?ref=solrAll&refval=401160951&), Gartner
    
7.  [Implement a Distributed Order Management System for Digital Commerce](https://www.gartner.com/document/4635999?ref=solrResearch&refval=401163297&https://www.gartner.com/document/4635999?ref=solrResearch&refval=401163297&), Gartner