# Middleware Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Middleware Software - reviews, pricing plans, popular comparisons to other DevOps products and more.

Source: https://www.capterra.com/p/10001380/Middleware/pricing

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# 

 Middleware Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Middleware

## What is Middleware?

Middleware is an AI-driven, full-stack cloud observability platform that detects, diagnoses, and automatically fixes issues across your entire system—Kubernetes, logs, traces, metrics, and RUM. Our Ops AI Agentic Mode turns observability into a true autopilot by identifying problems and resolving them without human intervention. Engineering teams reduce noise, eliminate manual troubleshooting, and achieve self-healing infrastructure with Middleware.

## What is Middleware used for?

[Application Performance Management](https://www.capterra.com/application-performance-management-software/)[DevOps](https://www.capterra.com/devops-software/)[Log Analysis](https://www.capterra.com/log-analysis-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Middleware

4.6 (7)

VS.

[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)

Starting Price

Contact vendor

Starting Price

$10

per user, per month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (7)

Ease Of Use

4.2 (191)

Value For Money

4.4 (7)

Value For Money

4.0 (155)

Customer Service

4.6 (7)

Customer Service

4.2 (141)

## Middleware alternatives

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

[4.7 (31)](https://www.capterra.com/p/10016401/groundcover/reviews/)

Starting price

Contact vendor for pricing

[4.6 (255)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)

Starting price

$395.00

Per User, Per Month

[Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

[4.6 (357)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/)

Starting price

$15.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Event Logs

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

A chronological record of actions or occurrences within a network, software, or process

Real-Time Monitoring

3.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

Real-Time Notifications

4.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Reporting/Analytics

4.4 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Activity Dashboard

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collaboration Tools

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Middleware 85 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Automatically identify unusual behavior

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Detect areas where test errors occur

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Provides a channel for team members to share media files, communicate, and work together

Analyze the performance of containers

A process to automatically release code changes from repository to production environment

A process to automatically integrate code changes from multiple contributors into a shared repository

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Alter the layout and content of dashboards

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Analyze survey results via statistical testing or crosstabs directly within the software

Grouping log entries based on similar attributes.

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Graphical representation of data

Analyze the performance of Databases

Access client's system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

Receive and/or send email notifications for urgent updates, requests, or other information

A chronological record of actions or occurrences within a network, software, or process

Use AI to generate content in the form of text, images, videos, etc.

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Compile and organize data into specific metrics

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient

Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks

Collects and aggregates data from various systems within the IT environment

Collects and aggregates data from various systems within the IT environment

Splits and groups log data automatically or according to user-defined rules

Automatically renames, resizes/compresses, archives or deletes old or oversized log files

Observe and track the demand, usage, progress or quality of a system, product, or user

Tracks and makes accessible data on the health of servers and other network components.

Filtering incoming messages/alerts and detecting patterns to spot anomalies.

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Predict future data based on historical data sets

Arrange tasks based on the level of priority or urgency

Receive notification of issues as soon as they occur

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Identify and analyse the reasons behind accidents

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Log files automatically created for all activities performed by servers, such as a history of web page requests

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Take actions to troubleshoot issues for networks, devices, etc.

Track the availability time for a designated network or website over a given period of time

Interact with data visualization elements, such as charts and graphs, to drill down into data

Discover patch statuses and vulnerabilities

Collect and analyze traffic data about website visitors

Create, design and manage workflows for repetitive tasks

Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

4.4 (7)

Free Trial

Free Version

Basic

$0.00

Value for money

4.4 (7)

4.4

Based on 7 reviews

## Support, customer service and training options

Customer Service

4.6 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (7)

4.6

Based on 7 reviews

## User reviews

Overall rating

4.6

Based on 7 reviews

Filter by rating

5(4)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RB

Rutika B.

Solution Architect

Information Technology and Services

### "Great middleware option"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2023

Pros

Everything is good about this software. I really liked it.

Cons

I don’t see any specific cons related to this product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Ekta S.

Sr. Business Analyst

Information Technology and Services

### "A great product that simplifies connectivity between applications"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2023

Pros

I have used this product mainly for monitor and tracking logs, it has been really useful to track down the issue and do a thorough root cause analysis.

Cons

Middleware has been a great product so there is nothing to dislike as such.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Sagar D.

Solution Architect

Information Technology and Services

### "Good observability platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

July 24, 2023

Pros

Dashboard reporting and workflow management are good features about Middleware…

Cons

Price was a bit high and hence it becomes difficult while comparing products

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sarafadeen I.

Developer-Writer

Writing and Editing

### "Cost-effective Observability Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 5, 2023

As a Developer and a professional technical writer, I constantly like to run learning experiments to study new technologies, Middleware helps me a lot with performance monitoring for almost all my experiments. I have also used it to debug issues on my test apps.

Pros

Their APM module and the unified dashboard that offers Logs, Metrics, and Traces on one screen

Cons

To be honest, I never faced any downside of using Middleware

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Rohan R.

Tech Lead In React JS

Information Technology and Services

### "Best in market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

June 30, 2023

Pros

feasiablity and easy to use moreunderstandable and user friendly

Cons

no cons as of now as per my use till now

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

QA Engineer

Computer Software

### "Full-stack observability platform with shallow learning curve."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

June 20, 2023

I tried Middleware during my upskilling process, where I tried, tested and learned various observability tools. As someone who also used other observability tools, I found Middleware to be the least complicated. The tool was easy to use, they had detailed documentation, and their installation process was relatively easier than Datadog. I continue to use them for my side projects and experiments.

Pros

Shallow learning curve. As someone relatively new to the DevOps ecosystem, I found Middleware to be very easy to use and set up. I rarely had to ask the support team for any help; when I did, they quickly resolved it.

Cons

To be honest, I didn’t notice any downside of using Middleware. However, I noticed that they offer integration to a very limited number of third-party services and apps.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Ravindra B.

Fullstack Engineer

Computer Networking

### "Cost effective Observability tool with easy setup"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 26, 2023

My team and I recently tried Middleware, and so far, it has been good. The platform seamlessly integrated into our existing infrastructure, saving us valuable time and effort.It took just a few simple steps to install the Middleware’s agent and have it up and running smoothly. As a tech lead, I appreciate how this hassle-free onboarding experience allowed us to focus on more critical tasks without getting bogged down by complex installation procedures.One of the standout aspects for me has been the platform's affordability. Being responsible for managing costs, I'm always looking for solutions that provide exceptional value. Middleware does precisely that.

Pros

Comprehensive monitoring capabilities: Middleware offers a wide range of monitoring capabilities, allowing deeper insights into the performance of our systems and applications.Easy Integration and Setup: The installation setup was easy and quick. I didn’t face any challenge what’s so ever.

Cons

Limited Customization Options: They do offer the ability to create custom dashboards, but I personally didn’t feel it to be so useful.

Alternatives considered

[Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

Reasons for choosing Middleware

Price and product features. We did sign up for Datadog's free trial but found it difficult to use. Middleware, on the other hand, was easy-to-use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10001380/Middleware/reviews/)

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