--- title: "ServiceTeam ITSM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceTeam ITSM Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10001381/ServiceTeam-ITSM/" page_type: "product" language: "en" --- # ServiceTeam ITSM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ServiceTeam ITSM ## What is ServiceTeam ITSM? The ServiceTeam® ITSM Power App takes a fresh approach to the service desk agent experience with a simplified & high-performance interface focused on the activities most important to you. Native to the Microsoft Power Platform and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft. We also have ServiceTeam ITAM available too. ## What is ServiceTeam ITSM used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTeam ITSM?[Manage this product listing](https://www.g2.com/products/serviceteam-itsm/claim_requests/new?auto=true) ## ServiceTeam ITSM Overview Updated September 2026 AI summary ServiceTeam ITSM equips organizations of all sizes with tools for IT service management, offering incident, problem, and change management, support ticket tracking, SLA management, and a self-service portal. Designed for Microsoft-centric environments, it integrates with key Microsoft platforms and third-party tools, and is delivered as a cloud-based solution to support IT operations and workflow management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTeam ITSM 0.0 VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $45 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (298) Value For Money 0.0 (0) Value For Money 4.6 (282) Customer Service 0.0 (0) Customer Service 4.7 (288) ## ServiceTeam ITSM alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## FAQs about ServiceTeam ITSM Overview ### What company size and specific industries is ServiceTeam ITSM built for? ServiceTeam ITSM is designed for Microsoft-centric customers, partners, and managed service providers. It is aimed at organizations that operate within the Microsoft ecosystem, rather than a specific company size, and suits businesses that need IT service management tools aligned with Microsoft-based operations and support workflows. Features and Usability ### What are the key features of ServiceTeam ITSM? ServiceTeam ITSM offers incident management, problem management, change management, release management, and help desk management for IT service operations. It also includes support ticket tracking, SLA management, self service portal, service catalog, knowledge base management, configurable workflows, reporting & statistics, role-based permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does ServiceTeam ITSM integrate with? ServiceTeam ITSM integrates with 10 third-party tools and platforms, including Azure DevOps, Jira, Microsoft Azure, Microsoft Entra ID, Microsoft Intune, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, N-central, and Network Performance Monitor. It also connects with System Center for IT operations and Microsoft-based workflows. Getting Started and Support ### What training and onboarding options does ServiceTeam ITSM offer? ServiceTeam ITSM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover topic-based learning, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does ServiceTeam ITSM offer? ServiceTeam ITSM provides email/help desk, a knowledge base, and phone support. With no reviewer feedback available here, support experience cannot be summarized from user comments, response times, or common frustrations, so only the listed channels can be confirmed. ## Features AI summary Based on 834 Incident Management reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) ServiceTeam ITSM supports **Support Ticket Management** and **Incident Management**, giving IT teams a clear way to handle service requests and respond to disruptions before they affect more users. However, it does not offer **Asset Tracking**. Instead, it provides other features that reviewers also rate as important, including **Alerts/Notifications** (**48%**), **Service Level Agreement (SLA) Management** (**53%**), and **Problem Management** (**46%**). These features help teams stay aware of urgent issues, track service commitments, and address root causes, helping businesses maintain service quality and improve response consistency. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges ServiceTeam ITSM 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $45.00 Per User,Per Year ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ N-central](https://www.capterra.com/p/13803/N-central/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ System Center](https://www.capterra.com/p/70929/System-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.