# ServiceTeam ITSM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceTeam ITSM Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/10001381/ServiceTeam-ITSM --- # ServiceTeam ITSM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ServiceTeam ITSM ## What is ServiceTeam ITSM? The ServiceTeam® ITSM Power App takes a fresh approach to the service desk agent experience with a simplified & high-performance interface focused on the activities most important to you. Native to the Microsoft Power Platform and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft. We also have ServiceTeam ITAM available too. ## What is ServiceTeam ITSM used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTeam ITSM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.provance.com&name=ServiceTeam ITSM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTeam ITSM 0.0 VS. [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $45 Per User, Per Year Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (446) Value For Money 0.0 (0) Value For Money 4.6 (402) Customer Service 0.0 (0) Customer Service 4.5 (414) ## ServiceTeam ITSM alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about ServiceTeam ITSM Overview ### What company size and specific industries is ServiceTeam ITSM built for? ServiceTeam ITSM is designed for Microsoft-centric customers, partners, and managed service providers. It fits organizations of varying sizes that run Microsoft-based environments and need IT service management tools tailored to those business types rather than a specific industry sector. Features and Usability ### What are the key features of ServiceTeam ITSM? ServiceTeam ITSM offers help desk management, incident management, problem management, change management, and release management. It also includes service catalog and self service portal tools, SLA management, support ticket tracking, knowledge base management, configurable workflow, reporting and statistics, role-based permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does ServiceTeam ITSM integrate with? ServiceTeam ITSM integrates with Jira, Azure DevOps, Microsoft Azure, Microsoft Entra ID, Microsoft Intune, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, N-central, Network Performance Monitor, and System Center. These catalog integrations cover identity, collaboration, development, and systems management tools used across IT service workflows. Getting Started and Support ### What training and onboarding options does ServiceTeam ITSM offer? ServiceTeam ITSM provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions offer guided remote setup, webinars cover product topics for group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does ServiceTeam ITSM offer? ServiceTeam ITSM provides Email/Help Desk, a Knowledge Base, and Phone Support. No reviewer feedback about support quality is available here, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases ServiceTeam ITSM 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Identify component attributes like servers, hardware, software, and manage relationships across all services Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $45.00 Per User,Per Year ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ N-central](https://www.capterra.com/p/13803/N-central/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ System Center](https://www.capterra.com/p/70929/System-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.