# Bonder Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bonder Software - reviews, pricing plans, popular comparisons to other Customer Success products and more.

Source: https://www.capterra.com/p/10001564/Bonder

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# 

 Bonder Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Bonder

## What is Bonder?

Bonder is a web-based after-sales/customer support solution that helps customers, partners and employees. With the unique on-site support concept, employees are relieved and customers quickly and easily receive all the information they need. Effectively organize your service processes with checklists, support case management, life records and intelligent assistence. With extensive self-service features, integrated e-commerce and mobile access, you turn your customer service into your USP.

## What is Bonder used for?

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€5900

Flat Rate, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Bonder?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://vertical.codes/&name=Bonder)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Bonder

5.0 (3)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

€5900

Flat Rate, Per Year

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

4.3 (3,594)

Value For Money

5.0 (2)

Value For Money

4.2 (2,648)

Customer Service

5.0 (3)

Customer Service

4.3 (2,758)

## Bonder alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Service History

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Customer Database

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customer Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store and organize information about customers and previous interactions

Customizable Forms

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Email Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Bonder 80 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage assets throughout their lifecycle to optimize profit

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Create, manage, and send invoices or bills to customers

Schedule the calibration of instrumentation and maintenance requirements

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store and access documents, forms, and photos in one centralized place

Managing service requests, incidents, IT issues & support with a ticketing system

Information, data and reports that are being tracked over time

Organize, prioritize, and manage incoming communications

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track interaction history by documenting conversations for contacts

Managing inventories and tracking changes to hardware and software configurations

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Manage and support multiple locations

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Create, send, and track purchase orders and their statuses

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Oversee technicians and track their assigned work orders

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Track and interpret metrics on the usage of company resources

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

5.0 (3)

5.0

Based on 3 reviews

## Pricing

Value for money

5.0 (2)

Free Trial

Basic

€5,900

Flat Rate,Per Year

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

FH

Florian H.

Technischer Leiter

Renewables & Environment

### "Digitale Maschinenverwaltung erleichtert die Arbeit im Büro und im Feld."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2024

Pros

Am besten gefällt mir, dass man den gesamten Lebenszyklus einer Maschine sehen kann. Von Wartungen, über Supportfällen bis hin zu Selbsthilfen der Endkunden. Ebenfalls erleichtert es die Arbeit im Service erheblich, wenn die Kunden Ihre Störungen mit Checklisten alleine beheben können.

Cons

Die Benutzerverwaltung ist noch schwierig im Feld zu handhaben.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PK

Peter K.

ING

Renewables & Environment

### "Bonder ServicePlatform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 31, 2024

Eine tolle Plattform die sich sehr schnell weiterentwickelt. Ein Team das neue Anforderungen rasch und professionell implementiert.

Pros

Integration in unseren Workflow. Anbindung an unsere Datenbank. Interaktion mit den Kunden.

Cons

Flexibilität der Listviews. Je nach Nutzer wäre es oft hilfreich wenn Listviews dynamisch wären, sprich das man die Spalten und Filter selber bestimmen kann.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Peter D.

Produktmanager

Electrical/Electronic Manufacturing

### "Selfservice Tool das viele Zeit im Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2023

Gut, durchdachte intuitive Software - welche einen Nische im Softwarebereich abdeckt.

Pros

Die Möglichkeit dass sich User selbst Informationen zu den Produkten einfach holen können.

Cons

Nein, mir gefällt Bonder mit den Funktionen die enthalten sind.

Reasons for choosing Bonder

Weil es kein vergleichbares Produkt gibt.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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