# SumTotal Learn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SumTotal Learn the right Learning Management System solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10001580/SumTotal-Learn/reviews --- SumTotal Learn 4.2 (11) [View alternatives](https://www.capterra.com/p/10001580/SumTotal-Learn/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SumTotal Learn Ease of use 4.2 Customer Service 3.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian M. Training Specialist Used the software for: 2+ years ### "I have used many providers. SumTotal Learn is the most robust when it comes to functionality. " April 11, 2018 5.0 I am able to focus on larger training projects because the system simplifies my job. It offers me flexibility in multiple ways. Pros \- Reporting is extremely powerful. It's extremely flexible and I like the many options for sending automated reports. - An easy to use course catalog. It can be overwhelming for learners when you have hundreds of learners. SumTotal's ILT specific features make it easy for learners. - Automation is very easy in SumTotal. You just need to know how you want things to operate and the system will do your job for you. - Integration with Skillsoft is a dream - It is very flexible when it comes to roles and permissions. Many systems are trying to simplify permissions by reducing the options. I find this limits my capabilities. SumTotal breaks down the permissions so you can be flexible. - Price. No one will beat their price. - Customer Support is amazing. Years a go, their support wasn't that great. However, they have revamped it significantly. They are very helpful and responsive now. - They are fantastic at communicating updates. Every month, they hold a webinar to talk about enhancements. SumTotal does a great job of communicating the progress of these enhancements and what they will do. I have found many vendors say features are coming but never tell you more. Cons \- Its not a dealbreaker for me but the interface reminds me of Peoplesoft. I think SumTotal could overhaul the site to make it more tablet-friendly. - They do not offer a built-in video player. However, when working with my implementation specialist, I learned its better to publish videos in SCORM files for tracking purposes. - I wish SumTotal built of the bulk import features for online classes. They are releasing new features, just want more. Review Source VR Verified Reviewer Manager - Projects Information Technology and Services Used the software for: 2+ years ### "A Paradigm Shift in the eLearning Era!" September 29, 2019 5.0 \- SumTotal is the most suitable solution for medium and large organizations. - It serves as a compliance-friendly application for banking, insurance and life science industries. - Return on Investment is high and have positive impact on the organizational learning needs. - It has Learning Experience Platform (LEP) services for the clients through their strategic partnerships which is the demanding feature in the eLearning market. - Custom Dashboard, custom theme management and custom widget management features are extraordinary and make the user feel like they are owning their learning platform. There are many features which are really excellent, easy to use and modern. I highly recommend this solution for the medium and large organizations especially when there are looking for a compliance-oriented solution. Pros SumTotal has lot of unique features and in compliance with many industries. - Global Search: From Global Search, all entities can be searched including the navigation link, people, training objects, communities etc. - Extended Enterprise Learning: This is for eCommerce and works well for the large organizations when they want to sell their courses to their external stakeholders or to the public. - Learning Administration: It has complete front-end administration/configuration capability hence it can be managed internally post implementation. This will save lot of AMC for the organization. Cons There are few features which are evolving over a period of time. Once these features are improvised, it will be moved to the most likable feature. - SumTotal has Content Library which has all the courses available for the users. Many times, as a user, I get lost in the Library. One should know the exact course category to be able to utilize this feature. - Reports need to be improved further and should be user-friendly for customizing the reports. These are definitely not drawbacks but the features are in-progress. Alternatives considered [Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Reason for choosing SumTotal Learn SumTotal Learn is a part of the SumTotal Suite so it will always be beneficial to implement the suite and integrate all the modules. SumTotal's latest features are highly advanced and matching with many industries' compliance and technical requirements. SumTotal has Extended Enterprise Learning, Learning Experience Platform (LEP), Enterprise/Global Search and extensive administration capabilities which are impressive compared to other corporate LMS applications. Review Source JD Justin D. Senior Manager II. Talent Acquisition Management Consulting Used the software for: 1-2 years ### "Cost Effective, but Lacks Modern Technology and Functionality." March 12, 2025 3.0 Overall I would rank SumTotal as below average, compared to it's competitors. This is exclusively because of their inept mobile app and support services. Pros I feel like the best feature of the SumTotal Learn platform is the intelligent assistant that allows you to highlight text from the web to search across the SumTotal enterprise for relevant content. Cons By far the biggest drawback is the inconsistent mobile app. In an age where users insist that content be accessible from their mobile devices, SumTotal falls short. We have experienced login and connectivity issues as well as employees not receiving credit for completed trainings. Alternatives considered [Degreed](https://www.capterra.com/p/220368/Degreed/)[ClearCo](https://www.capterra.com/p/45188/ClearCompany/)[LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/) Reason for choosing SumTotal Learn The upfront and annual cost as well as the ease of setup and deployment Review Source Peter P. LMS Adminstrator Executive Office Used the software for: 2+ years ### "Meet the most robust LMS" August 9, 2018 5.0 I fell in love with this LMS. Stable, reliable and robust. Pros If you are dealing with a big organization, SumTotal is the way to go. I worked for GE as a LMS Adminstrator migrating all courses from their existing Plateau LMS to SumTotal LMS and this is one of the most robust LMS, I have ever seen. It is easy to use (will get some time getting used to it), and it has a plethora of functionalities to cover all your training activities. Just go for it, if you don't mind the licence cost. Customer support is too good . Cons Licence cost is too high. It will kill you. Only few organizations will be able to manage it. Sometimes, tickets will take to close, but you got to understand that there are multiple business units working with one ticketing system available. Imagine the crowd. Review Source MV Madalina V. Sales Marketing Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great potential for the future of SumTotal Learning" April 1, 2019 4.0 This product still requires a lot of work, but it has great potential. It can be easily used by inexperienced users, as it has an intuitive design, and it has all essential functions to make the education process as painless and convenient, as possible. Pros What I like the most about this app is its clean, intuitive and almost minimalistic front-end interface, which makes the user experience so much better. Also, I really appreciate the high level of customization, so that each student or teacher can adjust this app to their need without a problem. Plus, the cost of this app is noticeably lower, that the costs of similar apps. I am familiar with SumTotal Learning, as we use it as LMS program in the university. The process to get everything up in the running in this app was slow, but we loved the result. It is not as easy to use, as we would like, but it is still a great software. Cons Sadly, this app is not perfect and requires a lot of improvement. Navigation isn't the best one, which is why you spend a lot of time clicking on different pop-ups. A reporting system is undeveloped and useless for now. Some other features also don’t work as they should, which can lead to miscommunication between professors and students. Plus, the tech support is not helpful and non-responsive, so most of the time you are alone with software problems. Review Source VR Verified Reviewer Associate Workforce Systems Analyst Computer Software Used the software for: 2+ years ### "Worst customer support" July 11, 2018 3.0 I have improved in my ability to deal with difficult and unintelligent people. Pros It has the capability to do many useful things, such as coordinate in person trainings, offer online courses, and report on a number of different items. The advanced reporting feature, while difficult to use at first, is invaluable for a larger organization with many different courses being taken at any given time. Cons It is incredibly difficult to use and administer and the customer support is just dreadful. I cannot emphasize that enough. I have to follow up many times to get resolution on any support ticket opened... usually it takes at the very least 2.5 weeks to close the most simple ticket, and that only comes when I remind them to respond every few days. It is frustrating because I know the system has pretty good features and capabilities, but without an intuitive design and satisfactory support, it becomes quite a burden to administer and use. Review Source VR Verified Reviewer Senior Quality Control Inspector Computer Software Used the software for: 1-2 years ### "Easy and Simple LMS" December 7, 2018 5.0 Depending on the week, I use this software every other day, and I've never found any major problem with it. Pros Customization of the LMS page for my company looks great, and everything is presented nicely in an easy to use format. Cons Every time I open a document in the program, it opens in a new window and redirects me 2 to 3 times. Tedious, but not broken. Review Source YS Yevhen S. Senior Training manager Pharmaceuticals Used the software for: 6-12 months ### "Experience of using" August 30, 2022 5.0 Pros A lot of features. Covers all needs. A really big capacity. Cons Too complex interface. I don\`t see any opportunity to make it easier. Review Source Steven M. Director of Learning and Development Hospital & Health Care Used the software for: 6-12 months ### "Old database style LMS, not use friendly " May 10, 2018 4.0 Pros It is stable and offers the basic LMS hosting options. There is a lot of configurable options to customize the learning experience. Cons This is based on the old school database LMS system, and is my option clunky and would need an LMS admin to use. Not turn key and easy like some others. Review Source YS Yvette S. Used the software for: ### "Proceed with Caution " March 20, 2017 2.0 Features do not work as expected the first time around. It takes at least three tries to get it right and until they get it right, they will do their best to convince you that it's your course; not their portal. Pros Assignment Automation Cons Bugs, glitches and downtime Review Source VR Verified Reviewer Engineering Team Manager Oil & Energy Used the software for: 1-2 years ### "Une plateforme de formation e-learning intéressante!" January 21, 2023 5.0 Pros Formations interactives, facilité pour les suivre et quizz intéressants. Une facilité pour suivre le niveau de formation de ses équipes ! Cons Plus de formations disponibles via mobile Review Source Similar Products Featured