# 24Cevent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 24Cevent Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/10001646/24Cevent --- # 24Cevent Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 24Cevent ## What is 24Cevent? 24Cevent is designed for the moment when things break. Most organizations already have monitoring tools, but when a critical incident occurs, teams still lose time figuring out who should respond, confirming if someone is acting, and coordinating actions across multiple channels. 24Cevent focuses on incident response and on-call coordination. It ensures alerts reach a real person, require acknowledgment, escalate automatically if there is no response, and allow teams to execute actions while the incident is still happening. Instead of just notifying, 24Cevent helps teams reduce response time, avoid missed alerts, and maintain operational continuity during high-impact incidents. It is not a monitoring platform or a help desk. It is built for teams that need to act immediately when downtime means lost revenue, risk, or service disruption. ## What is 24Cevent used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 24Cevent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.24cevent.com&name=24Cevent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 24Cevent 4.7 (18) VS. [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting Price $65 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (18) Ease Of Use 4.6 (96) Value For Money 4.7 (6) Value For Money 4.7 (81) Customer Service 4.7 (13) Customer Service 4.5 (89) ## 24Cevent alternatives [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (354)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (353)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10001646/24Cevent/alternatives/) ## FAQs about 24Cevent Overview ### Which roles and teams benefit most from 24Cevent? 24Cevent is most used by IT operations, systems engineering, SRE, and observability teams that need centralized event monitoring, incident detection, and service continuity oversight. Technical leads and delivery managers use it to coordinate response workflows, while executives and operations leaders rely on it for visibility into system health and operational performance. Answer based on 18 reviews Overview ### What company size and industries is 24Cevent built for? 24Cevent is built for enterprise IT and Operations teams, with 67% of reviewers from enterprises and the largest industry shares in Supermarkets and Food & Beverages at 17% each. It also serves Telecommunications at 11%, with smaller representation from midsize and small businesses at 17% each. Answer based on 18 reviews Features and Usability ### What are the key features of 24Cevent? 24Cevent offers IT incident management, incident reporting, and issue management alongside workflow management and task management. It also includes alerts and escalation, real-time notifications, multi-channel communication, two-way communication, and mass notifications. Reporting and analytics, activity dashboards, audit trails, and SLA management support monitoring and tracking. Pricing ### How much does it cost and what fees or limitations are included? 24Cevent starts at $65 per month per user for the Basic plan, which includes notification and acknowledgment features. The Premium plan costs $100 per month per user and adds workflow automation. A free trial is available. No setup fees or contract terms are listed in the provided pricing data. Integrations ### Which third-party tools and platforms does 24Cevent integrate with? 24Cevent integrates with over 50 tools and platforms, including Checkmk, Nagios Core, ServiceDesk, Solmanager, Freshdesk, HaloITSM, Datadog, and Dynatrace. Its catalog also covers cloud, automation, and monitoring connectors such as AWS Lambda, Ansible Automation Platform, Google Cloud, CrowdStrike, and FortiAnalyzer. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does 24Cevent offer? 24Cevent provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for teams reviewing features and setup steps. Getting Started and Support ### What customer support options does 24Cevent offer? 24Cevent provides Email/Help Desk and Phone Support for customer assistance. Support quality details are not available here, so the available channels can be confirmed, but user experience with response times, helpfulness, or common frustrations cannot be described from the provided information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.7 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Email Alerts 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information Multi-Channel Communication 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Data Visualization 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Graphical representation of data On Call Scheduling 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and organize on-call shifts 24Cevent 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Manage, organize, and store contact information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Predefined actions automatically performed on the occurance of specific events Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Manage incidents related to outages or breaches in functionality of IT systems Schedule predetermined or ad hoc maintenance services and labor requests Send messages to multiple recipients at the same time Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Provide notifications in multiple languages Track and organize on-call shifts Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Send messages via SMS Track the status over time for a request, process, asset, or transaction Sample files or documents that could be customized as needed or used as is Send, receive, and respond to messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (18) 4.7 Based on 18 reviews ## Pricing Value for money 4.7 (6) Free Trial Basic $65.00 Per User,Per Month It includes: - Incident alerting and notification - Multi-channel notifications (phone, SMS, email, chat) - Verified phone call notifications - Mandatory alert acknowledgment - Automatic escalation rules - On-call alerting - Centralized incident notification console - Incident history and audit trail - Alert delivery tracking - Team response visibility - After-hours and on-call coverage Premium $100.00 Per User,Per Month It includes: - All features on the basic plan + - Incident workflows and automation - Interactive incident handling - Automated incident response actions - Action chaining and conditional logic - Automated data requests and approvals - Post-incident task automation - Ticketing and system integrations - Incident traceability and audit trail - Basic SLA and operational reporting Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(13) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Maryuris T. System engineer Telecommunications ### "encuesta Cenco a 24Cevent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 30, 2024 Muy buena, y productiva, en el sentido que es integrable con la asesoría y soporte de su equipo Pros que el servicio ofrece escalaciones y funciona, es integrable a otros productos Cons Al no conocerlo del todo todo podría resultar poco amigable intuitivamente Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marco S. SRE y Observabilidad Financial Services ### "Review 24cevent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2024 Me gusta lo practico y fácil que es usar la herramienta. Pros Me gusta que sea intuitivo, a mi parecer es muy fácil llegar a las distintas opciones, sin necesidad de muchos botones. Cons Los reportes, podrían ser un poco mas configurables Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FT Felipe T. Observabilidad Financial Services ### "Reseña 24Cevent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2024 Hasta el momento me ha ayudado a estar atento a los servicios en los momentos oportunos. Pros me gusta el historial ya que se puede revisar como se realizo el flujo de escalamiento. Cons No tengo ninguna hasta el momento, estoy bastante conforme con el producto. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VS Vanessa S. Call Dispatch Computer Hardware ### "Encuesta para mejoras continuas " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 22, 2024 Herramienta practica a la hora de dar seguimiento a un evento. Pros Permite análisis de eventos a nivel macro. Cons Poco intuitivo para un usuario nuevo. Falta de turnos inhábiles. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Eliana A. INGENIRO DE CONTINUIDAD Food & Beverages ### "24 Cevent utilizado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 14, 2024 Pros mejora el monitoreo notablemente permite establecer escalamientos y agiliza la respuesta Cons no se como configurar porque no conozco la herramienta Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Felipe C. Ingeniero de Redes Health, Wellness and Fitness ### "24Cevent Reseña" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 23, 2024 Pros Combina una gestión rápida, información clara, excelente seguimiento y alta personalización, es una opción muy buena para ayudarnos en buscar eficiencia y adaptabilidad en una sola herramienta. Cons Por el momento y el uso que se ha dado no he encontrado desventajas al servicio en si. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IP Indira P. Analista Logistics and Supply Chain ### "Excelente opción" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2024 Pros La atención que dan a los clientes ha sido excepcional, siempre tienen buena disposición Cons Adaptarlo a nuestra forma de trabajo al principio fue algo engorroso, pero con la guía correcta lo logramos sin generar inconvenientes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Carlos G. Especialista de Observabilidad y SRE Telecommunications ### "Reseña 24CEvent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2024 Pros Cumple con las expectativas según lo configurado para alertar, y los canales utilizados. Cons Falta un poco mas de detalle en la vista principal de las alertas gatilladas. El detalle de JSON debería ser mas resumido, con la finalidad de mostrar una información mas clara. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Jefe SRE y Observabilidad Facilities Services ### "Confianza en notificaciones" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 30, 2024 Experiencia muy buena, nos apoya con la notificaciones mediante los distintos canales de nuestra empresa, lo cual hace estar enterado de las afectaciónes sin tener un monitoreo 24x7 Pros Es un excelente gestor de notificaciones, lo que mas agrada es la factibilidad de configuración , los distintos canales de notificación . Cons se le podria dar mas permisos de configuración a los usuarios, mas autoatención Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rodrigo R. CEO Information Technology and Services ### "24Cevent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 14, 2023 Muy buena experiencia, muy contento, ya que me permite sacarme un peso de encima de estar encima de los sistemas, y solo preocuparme cuando efectivamente ocurre algo. Pros La atención del equipo y lo simple que es conectar y configurar las alertas y notificaciones. Cons Creo que todavía se pueden crear más integraciones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10001646/24Cevent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.