# 24Cevent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 24Cevent Software - reviews, pricing plans, popular comparisons to other Incident Management products and more.

Source: https://www.capterra.com/p/10001646/24Cevent

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# 

 24Cevent Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

24Cevent

## What is 24Cevent?

24Cevent is designed for the moment when things break. Most organizations already have monitoring tools, but when a critical incident occurs, teams still lose time figuring out who should respond, confirming if someone is acting, and coordinating actions across multiple channels. 24Cevent focuses on incident response and on-call coordination. It ensures alerts reach a real person, require acknowledgment, escalate automatically if there is no response, and allow teams to execute actions while the incident is still happening. Instead of just notifying, 24Cevent helps teams reduce response time, avoid missed alerts, and maintain operational continuity during high-impact incidents. It is not a monitoring platform or a help desk. It is built for teams that need to act immediately when downtime means lost revenue, risk, or service disruption.

## What is 24Cevent used for?

[Incident Management](https://www.capterra.com/incident-management-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$65

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 24Cevent

4.7 (18)

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$65

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (18)

Ease Of Use

4.6 (64)

Value For Money

4.7 (6)

Value For Money

4.4 (53)

Customer Service

4.7 (13)

Customer Service

4.5 (51)

## 24Cevent alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (203)](https://www.capterra.com/p/196959/Pirani/reviews/)

Starting price

$276.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10001646/24Cevent/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

4.7 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Real-Time Notifications

4.9 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Email Alerts

4.9 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Receive and/or send email notifications for urgent updates, requests, or other information

Multi-Channel Communication

4.9 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Data Visualization

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Graphical representation of data

On Call Scheduling

4.3 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Track and organize on-call shifts

24Cevent 34 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage and track all internal and external communication conducted via calls, email, text, or chat

Record and track all relevant internal and external communications

Manage, organize, and store contact information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Graphical representation of data

Receive and/or send email notifications for urgent updates, requests, or other information

A chronological record of actions or occurrences within a network, software, or process

Predefined actions automatically performed on the occurance of specific events

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Track interaction history by documenting conversations for contacts

Manage incidents related to outages or breaches in functionality of IT systems

Schedule predetermined or ad hoc maintenance services and labor requests

Send messages to multiple recipients at the same time

Notifications via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Provide notifications in multiple languages

Track and organize on-call shifts

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Sample files or documents that could be customized as needed or used as is

Send, receive, and respond to messages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (18)

4.7

Based on 18 reviews

## Pricing

Value for money

4.7 (6)

Free Trial

Basic

$65.00

Per User,Per Month

It includes:

-   Incident alerting and notification
-   Multi-channel notifications (phone, SMS, email, chat)
-   Verified phone call notifications
-   Mandatory alert acknowledgment
-   Automatic escalation rules
-   On-call alerting
-   Centralized incident notification console
-   Incident history and audit trail
-   Alert delivery tracking
-   Team response visibility
-   After-hours and on-call coverage

Premium

$100.00

Per User,Per Month

It includes:

-   All features on the basic plan +
-   Incident workflows and automation
-   Interactive incident handling
-   Automated incident response actions
-   Action chaining and conditional logic
-   Automated data requests and approvals
-   Post-incident task automation
-   Ticketing and system integrations
-   Incident traceability and audit trail
-   Basic SLA and operational reporting

Value for money

4.7 (6)

4.7

Based on 6 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (13)

4.7

Based on 13 reviews

## User reviews

Overall rating

4.7

Based on 18 reviews

Filter by rating

5(13)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MT

Maryuris T.

System engineer

Telecommunications

### "encuesta Cenco a 24Cevent"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 30, 2024

Muy buena, y productiva, en el sentido que es integrable con la asesoría y soporte de su equipo

Pros

que el servicio ofrece escalaciones y funciona, es integrable a otros productos

Cons

Al no conocerlo del todo todo podría resultar poco amigable intuitivamente

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Marco S.

SRE y Observabilidad

Financial Services

### "Review 24cevent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2024

Me gusta lo practico y fácil que es usar la herramienta.

Pros

Me gusta que sea intuitivo, a mi parecer es muy fácil llegar a las distintas opciones, sin necesidad de muchos botones.

Cons

Los reportes, podrían ser un poco mas configurables

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FT

Felipe T.

Observabilidad

Financial Services

### "Reseña 24Cevent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2024

Hasta el momento me ha ayudado a estar atento a los servicios en los momentos oportunos.

Pros

me gusta el historial ya que se puede revisar como se realizo el flujo de escalamiento.

Cons

No tengo ninguna hasta el momento, estoy bastante conforme con el producto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VS

Vanessa S.

Call Dispatch

Computer Hardware

### "Encuesta para mejoras continuas "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 22, 2024

Herramienta practica a la hora de dar seguimiento a un evento.

Pros

Permite análisis de eventos a nivel macro.

Cons

Poco intuitivo para un usuario nuevo. Falta de turnos inhábiles.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EA

Eliana A.

INGENIRO DE CONTINUIDAD

Food & Beverages

### "24 Cevent utilizado"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 14, 2024

Pros

mejora el monitoreo notablemente permite establecer escalamientos y agiliza la respuesta

Cons

no se como configurar porque no conozco la herramienta

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Felipe C.

Ingeniero de Redes

Health, Wellness and Fitness

### "24Cevent Reseña"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 23, 2024

Pros

Combina una gestión rápida, información clara, excelente seguimiento y alta personalización, es una opción muy buena para ayudarnos en buscar eficiencia y adaptabilidad en una sola herramienta.

Cons

Por el momento y el uso que se ha dado no he encontrado desventajas al servicio en si.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IP

Indira P.

Analista

Logistics and Supply Chain

### "Excelente opción"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2024

Pros

La atención que dan a los clientes ha sido excepcional, siempre tienen buena disposición

Cons

Adaptarlo a nuestra forma de trabajo al principio fue algo engorroso, pero con la guía correcta lo logramos sin generar inconvenientes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CG

Carlos G.

Especialista de Observabilidad y SRE

Telecommunications

### "Reseña 24CEvent"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 25, 2024

Pros

Cumple con las expectativas según lo configurado para alertar, y los canales utilizados.

Cons

Falta un poco mas de detalle en la vista principal de las alertas gatilladas. El detalle de JSON debería ser mas resumido, con la finalidad de mostrar una información mas clara.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Jefe SRE y Observabilidad

Facilities Services

### "Confianza en notificaciones"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 30, 2024

Experiencia muy buena, nos apoya con la notificaciones mediante los distintos canales de nuestra empresa, lo cual hace estar enterado de las afectaciónes sin tener un monitoreo 24x7

Pros

Es un excelente gestor de notificaciones, lo que mas agrada es la factibilidad de configuración , los distintos canales de notificación .

Cons

se le podria dar mas permisos de configuración a los usuarios, mas autoatención

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rodrigo R.

CEO

Information Technology and Services

### "24Cevent "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 14, 2023

Muy buena experiencia, muy contento, ya que me permite sacarme un peso de encima de estar encima de los sistemas, y solo preocuparme cuando efectivamente ocurre algo.

Pros

La atención del equipo y lo simple que es conectar y configurar las alertas y notificaciones.

Cons

Creo que todavía se pueden crear más integraciones.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10001646/24Cevent/reviews/)

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