--- title: "24Cevent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 24Cevent Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10001646/24Cevent/" page_type: "product" language: "en" --- # 24Cevent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 24Cevent ## What is 24Cevent? 24Cevent is designed for the moment when things break. Most organizations already have monitoring tools, but when a critical incident occurs, teams still lose time figuring out who should respond, confirming if someone is acting, and coordinating actions across multiple channels. 24Cevent focuses on incident response and on-call coordination. It ensures alerts reach a real person, require acknowledgment, escalate automatically if there is no response, and allow teams to execute actions while the incident is still happening. Instead of just notifying, 24Cevent helps teams reduce response time, avoid missed alerts, and maintain operational continuity during high-impact incidents. It is not a monitoring platform or a help desk. It is built for teams that need to act immediately when downtime means lost revenue, risk, or service disruption. ## What is 24Cevent used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 24Cevent?[Manage this product listing](https://www.g2.com/products/24cevent/claim_requests/new?auto=true) ## 24Cevent Overview Updated September 2026 AI summary 24Cevent supports small and midsize businesses with incident management and team communication across cloud-based deployment. It offers features such as activity dashboards, monitoring, alerts, incident reporting, and on-call scheduling, while providing options like customizable templates, real-time notifications, multi-channel communication, and workflow management, making it suitable for organizations seeking to coordinate IT incidents and maintain service continuity. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 24Cevent 4.7 (18) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $65 Per User, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (18) Ease Of Use 4.6 (154) Value For Money 4.7 (6) Value For Money 4.5 (124) Customer Service 4.7 (13) Customer Service 4.5 (119) ## 24Cevent alternatives [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) [4.6 (156)](https://www.capterra.com/p/170236/OpsGenie/reviews/) Starting price $11.55 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170236/OpsGenie/) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) [4.6 (221)](https://www.capterra.com/p/125693/PagerDuty/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/125693/PagerDuty/) [ManageEngine AlarmsOne](https://www.capterra.com/p/162259/Site24x7/) [4.1 (8)](https://www.capterra.com/p/162259/Site24x7/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162259/Site24x7/) [New Relic](https://www.capterra.com/p/118128/New-Relic/) [4.5 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118128/New-Relic/) ## FAQs about 24Cevent Overview ### Which roles and teams benefit most from 24Cevent? 24Cevent is most used by IT operations, SRE, observability, and systems engineering teams that need centralized event monitoring, incident detection, and service continuity support. Technical leads, delivery managers, and network engineers use it to improve infrastructure visibility, coordinate responses faster, and maintain stable operations across complex enterprise environments. Answer based on 18 reviews Overview ### What company size and industries is 24Cevent built for? 24Cevent is built primarily for enterprise IT and operations teams, with 67% of reviewers from enterprise companies. It serves organizations running on-call rotations and meeting SLAs, especially in supermarkets and food and beverages at 17% each, followed by telecommunications at 11%, while also supporting midsize and small businesses at 17% each. Answer based on 18 reviews Features and Usability ### What are the key features of 24Cevent? 24Cevent offers incident management and IT incident management, plus alerts and notifications through email, SMS messaging, mobile alerts, and real-time notifications. It also includes communication management, multi-channel communication, two-way communication, contact management, workflow management, reporting and analytics, status tracking, SLA management, and a self-service portal. Pricing ### How much does it cost and what fees or limitations are included? 24Cevent starts at $65 per user/month for the Basic plan, which includes notifications, mandatory acknowledgment, automatic escalation, and a centralized audit trail. The Premium plan costs $100 per user/month and adds workflow automation. A free trial is available. Integrations ### Which third-party tools and platforms does 24Cevent integrate with? 24Cevent integrates with over 50 tools and platforms, including Checkmk, Nagios Core, Solmanager, AppDynamics, Datadog, Dynatrace, Freshdesk, Google Chat, Google Cloud, and Microsoft-focused service desk and automation options such as AzureDesk and Ansible Automation Platform. It also connects with AWS Lambda, CrowdStrike, and Confluent Platform. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does 24Cevent offer? 24Cevent provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does 24Cevent offer? 24Cevent provides email/help desk and phone support. These channels let users send detailed requests or speak directly with support staff. No reviewer feedback about support quality is available, so no conclusions can be drawn about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 984 Incident Management reviews Not all Incident Management products cover every feature buyers care about most. Here is what Capterra reviewers identify as essential when choosing a solution: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) 24Cevent includes **Incident Reporting**, giving teams a clear way to document incidents and keep response records organized. However, it does not include **Compliance Management** or **Real-Time Monitoring**. Instead, the product offers **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), which can help teams stay informed as issues develop and respond faster to changing conditions, helping businesses improve visibility and coordinate incident response more effectively. Incident Reporting 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Notifications 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 4.7 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Email Alerts 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information Multi-Channel Communication 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Data Visualization 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Graphical representation of data 24Cevent 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - On Call Scheduling: Track and organize on-call shifts - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Templates: Sample files or documents that could be customized as needed or used as is - Two-Way Communication: Send, receive, and respond to messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (18) 4.7 Based on 18 reviews ## Pricing Value for money 4.7 (6) Free Trial [View pricing plan details](https://www.capterra.com/p/10001646/24Cevent/pricing/) Basic $65.00 Per User,Per Month It includes: - Incident alerting and notification - Multi-channel notifications (phone, SMS, email, chat) - Verified phone call notifications - Mandatory alert acknowledgment - Automatic escalation rules - On-call alerting - Centralized incident notification console - Incident history and audit trail - Alert delivery tracking - Team response visibility - After-hours and on-call coverage Premium $100.00 Per User,Per Month It includes: - All features on the basic plan + - Incident workflows and automation - Interactive incident handling - Automated incident response actions - Action chaining and conditional logic - Automated data requests and approvals - Post-incident task automation - Ticketing and system integrations - Incident traceability and audit trail - Basic SLA and operational reporting Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(13) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Maryuris T. System engineer Telecommunications ### "encuesta Cenco a 24Cevent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 30, 2024 Muy buena, y productiva, en el sentido que es integrable con la asesoría y soporte de su equipo Pros que el servicio ofrece escalaciones y funciona, es integrable a otros productos Cons Al no conocerlo del todo todo podría resultar poco amigable intuitivamente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Marco S. SRE y Observabilidad Financial Services ### "Review 24cevent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2024 Me gusta lo practico y fácil que es usar la herramienta. Pros Me gusta que sea intuitivo, a mi parecer es muy fácil llegar a las distintas opciones, sin necesidad de muchos botones. Cons Los reportes, podrían ser un poco mas configurables Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FT Felipe T. Observabilidad Financial Services ### "Reseña 24Cevent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2024 Hasta el momento me ha ayudado a estar atento a los servicios en los momentos oportunos. Pros me gusta el historial ya que se puede revisar como se realizo el flujo de escalamiento. Cons No tengo ninguna hasta el momento, estoy bastante conforme con el producto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VS Vanessa S. Call Dispatch Computer Hardware ### "Encuesta para mejoras continuas " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 22, 2024 Herramienta practica a la hora de dar seguimiento a un evento. Pros Permite análisis de eventos a nivel macro. Cons Poco intuitivo para un usuario nuevo. Falta de turnos inhábiles. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EA Eliana A. INGENIRO DE CONTINUIDAD Food & Beverages ### "24 Cevent utilizado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 14, 2024 Pros mejora el monitoreo notablemente permite establecer escalamientos y agiliza la respuesta Cons no se como configurar porque no conozco la herramienta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FC Felipe C. Ingeniero de Redes Health, Wellness and Fitness ### "24Cevent Reseña" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 23, 2024 Pros Combina una gestión rápida, información clara, excelente seguimiento y alta personalización, es una opción muy buena para ayudarnos en buscar eficiencia y adaptabilidad en una sola herramienta. Cons Por el momento y el uso que se ha dado no he encontrado desventajas al servicio en si. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IP Indira P. Analista Logistics and Supply Chain ### "Excelente opción" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2024 Pros La atención que dan a los clientes ha sido excepcional, siempre tienen buena disposición Cons Adaptarlo a nuestra forma de trabajo al principio fue algo engorroso, pero con la guía correcta lo logramos sin generar inconvenientes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Carlos G. Especialista de Observabilidad y SRE Telecommunications ### "Reseña 24CEvent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2024 Pros Cumple con las expectativas según lo configurado para alertar, y los canales utilizados. Cons Falta un poco mas de detalle en la vista principal de las alertas gatilladas. El detalle de JSON debería ser mas resumido, con la finalidad de mostrar una información mas clara. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Jefe SRE y Observabilidad Facilities Services ### "Confianza en notificaciones" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 30, 2024 Experiencia muy buena, nos apoya con la notificaciones mediante los distintos canales de nuestra empresa, lo cual hace estar enterado de las afectaciónes sin tener un monitoreo 24x7 Pros Es un excelente gestor de notificaciones, lo que mas agrada es la factibilidad de configuración , los distintos canales de notificación . Cons se le podria dar mas permisos de configuración a los usuarios, mas autoatención Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RR Rodrigo R. CEO Information Technology and Services ### "24Cevent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 14, 2023 Muy buena experiencia, muy contento, ya que me permite sacarme un peso de encima de estar encima de los sistemas, y solo preocuparme cuando efectivamente ocurre algo. Pros La atención del equipo y lo simple que es conectar y configurar las alertas y notificaciones. Cons Creo que todavía se pueden crear más integraciones. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10001646/24Cevent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.