# PHOTO iD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PHOTO iD the right Home Inspection solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10001657/PHOTO-iD/reviews --- PHOTO iD 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PHOTO iD Ease of use 4.6 Customer Service 4.1 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Information Technology and Services Used the software for: Less than 6 months ### "PHOTO iD, The future AI we need" February 2, 2023 3.0 I used it once in a while in workflow arrangement but i saw that the app proved to be more efficient and this is how I went on with it but not for a long time, but also long enough to know that it is good. Pros The most thing i liked about this app is how flexible it is and how user friendly it is. Due to different tasks that people have in mind, i preferred PHOTO iD because of how easy it is to interact with and you be even surprised of how their prices are. Cons I don't feel like something is missing, only just to make an upgrade to what is already here and try to make it more light so that it will not take a lot of space or freeze our devices, but other than that it is a perfect tool! Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. Best regards, Team U Scope MC Melissa C. President Insurance Used the software for: 1-2 years ### "Easy to use and less expensive than other roof sketch reports" January 25, 2023 5.0 Pros I love the dictation feature so you can label your photos as you are taking them. Cons You cannot move multiple photos around at the same time. Switched from [Xactimate](https://www.capterra.com/p/214125/Xactimate/) Taking photos in Xactimate mobile take up alot of room and the photo reports are huge. You also have to type in all of the descriptions, so this app saves time. Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. We are releasing an updated version of the web app this month so that you can move multiple photos around at the same time and we'll try to address that same thing in a new version of the mobile app we're currently developing. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. Best regards, Team U Scope AF Alek F. Estimator, Project Manager Construction Used the software for: 1-2 years ### "I would only recommend this app to the patient and tech savy" January 31, 2023 2.0 A fantastic program that desperately needs new developers and a better way to communicate with their tech support staff. Pros Automatic photo labeling, annotating and report generation is a massive time saver. The people who answer the phone at their support line are very polite. Cons While our bizarre billing issue has been fixed, I continually notice problems with the way this program frequently fails to sync photos, can sometimes lose them entirely, and for some reason can no longer handle a - or / being added to room names, despite one of the preloaded ones being Foyer/Entry. By far the most infuriating is the utter lack of communication from their support department, despite constant assurances of a call back. I am lucky to even get a "we're looking into it" call back from the people who answer. Reason for choosing PHOTO iD I probably wouldn't have if I had any alternatives at the time. Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Let's schedule a call so we can get more information about the issues you have experience. I'll include our dev team on the call so they can address these issues accordingly. Please send us an email at info@uscope.net Best regards, Team U Scope VR Verified Reviewer vice president Insurance Used the software for: 2+ years ### "life saver" December 19, 2022 5.0 Pros This app has totally simplified our site survey and photo documentation process. There's a feature similar to zoom that allows you to complete inspections with the input of team members or answer questions of others that may be on an inspection themselves. This takes our collaboration to a new level and avoids critical errors that may take place otherwise. This also helps to avoid re work and makes it more likely that all necessary info is gathered and organized at one shot. Cons Ive had a favorable experience and the company has been surprisingly responsive in answering questions which is very important to me Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. Best regards, Team U Scope JK John K. Owner/operator Insurance Used the software for: 6-12 months ### "1 year trial review" February 6, 2023 5.0 Love it. Getting all my adjusters using it this year. Pros Love the ease of taking photos and labeling them as I go.Easy move into Xactimate Easy to pull in and out of archives when a claim is reopened. Overall it works very well. Cons You must go back and check spelling. It does not always type what you said. Does not show date and time on photograph Not very easy to move photos from one folder to another within the program. Review Source Response from U Scope Technologies February 10, 2023 Hi John, Thank you for your review. We really appreciate your feedback! We are constantly trying to improve the voice to text feature as it tends to work different from iPhone vs Android devices. There is a very easy way to move the photos from one room folder to another. By long-pressing an image within the image gallery of a room category, 4 edit options appear at the bottom of the screen. After that, simply select all the images you want to move and select the 4th icon on the bottom right corner of the screen, which allows you to move all those selected images to the room of your choice. If you need any assistance with this feature, please email us at info@uscope.net and we'll be happy to jump on a zoom call to walk you through it and how to also move images from room to room within the new web app. Kind regards, Team U Scope JL Josh L. Inspector Construction Used the software for: 2+ years ### "Photo iD Customer Service " February 26, 2023 4.0 This is the sole reason I took time out of my day to write a review. Their customer service is at the highest level. The \[sensitive content hidden\] and their team has went above and beyond to assist me when a problem has came up while using the app. I had made a promise to a big, new customer, that he would have my report on his desk (email) first thing in the morning. Something had went wrong with the app after a big update, I'm not sure if this was a local issue with just me or a global issue, but when I contacted customer support they spent the whole day working with me to make sure that the problem got resolved and that I could keep my promises to my customer. The owner himself has reached out to me to help solve problems and has spent two hours on the phone listening to my feedback and what features and changes that I would like to see. I don't really know but I'm sure I could find an app that was cheaper or might have more features but based on the customer service alone I wouldn't switch. The ability to get immediate help on solving problems and move on with my work load is where I find the biggest value. I'm very impressed by their commitment to making their product the best it can be. Pros I like how the app organizes my report and the app itself is customizable to suit the way I want to display the information to my customers. Cons I don't like how I cannot move multiple pictures at once in the gallery and that I have to manually upload files to the cloud to prevent running out of space. Review Source ER Eric R. Sales Manager Construction Used the software for: 1-2 years ### "A great server for inspections" January 27, 2023 4.0 Overall its a solid inspection app. Just needs a some improvement to be perfect. Pros Its a dummy proof inspection and creates excellent reports. I utilize this server for insurance restoration and inspections. The low file size reports are easily send to insurance companies, customers, or 3rd parties. Cons I hate that the server does not utilize the abilities of my phone camera. Only 2x zoom and no wide angel zoom. I would like to be able to add my own folders for my pictures (i.e. deck, fence, interior by rooms). Review Source Response from U Scope Technologies February 10, 2023 Dear Eric, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. You do have the ability to add your own folders in the mobile app and in the web app and we are currently working on adding the wide angle zoom to the app's camera. Please email us ay info@uscope.net so we can schedule a call so we can walk you through how to add custom category folders. Best regards, Team U Scope JA Justin A. Building Consultant Insurance Used the software for: 1-2 years ### "Photo ID is worth it!" February 6, 2023 5.0 My overall experience has been very pleasant. Pros Organizing photos live in the field and the team collaboration. Cons Trouble with syncing and limited data storage when internet is not available. Review Source Response from U Scope Technologies February 10, 2023 Hi Justin, Thank you for your review. Please email us at info@uscope.net to give us more information regarding the trouble you had with limited data storage so our dev team can see if it''s something we can improve there. Unfortunately, whenever it's poor internet connectivity, there isn't much that can be done until the mobile device is able to sync to the server. Best regards, Team U Scope MG Michael G. Owner Insurance Used the software for: 2+ years ### "Great for small to mid size companies!" February 10, 2023 5.0 Overall the experience is great, perfect for my set up and company needs. Pros I liked that I could be as detailed as necessary for photo uploads along with adding my company profile to each page. Cons I don't like that you can only upload 20 photos at a time and it copies them to your camera roll. Review Source Response from U Scope Technologies February 13, 2023 Hi Michael. Thank you so much for your review. We really do depend on our user's feedback to help improve the overall platform. It sounds like your taking photos with your phone's camera and uploading the images into PHOTO iD afterwards. The iPhone app has some current restrictions that only allow users to upload 20 images at a time in this scenario, however, the Android version doesn't. I've have our dev team look into the iPhone's upload feature again to see if there may be a way to enable that upload feature. If you have any other issues or suggestions, please email us at info@uscope.net. Thank you, Team U Scope SL Stephanie L. Field adjuster Insurance Used the software for: 2+ years ### "Great product. Additional features would be helpful " February 8, 2023 4.0 Overall experience is good. Customer service/tech support is slow to respond and slow to fix issues. Pros The ease of taking photos and them being immediately accessible as a report Cons I wish the mobile and web versions has the same features. Adding rooms, etc… Review Source Response from U Scope Technologies February 10, 2023 Hi Stephanie, you can add rooms and new categories to the new web app. Please contact us on info@uscope.net and we'll be happy to walk you through the platform to show you all the new and latest features. Thank you, Team U Scope JS Jimmy S. Owner Insurance Used the software for: 1-2 years ### "Field Adjusting Made Easy" January 27, 2023 5.0 Pros Voice dictation labeling has shortened the claims process. Cons I wish it was easier to make templates. Review Source Response from U Scope Technologies February 10, 2023 Hi Jimmy, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. The new web app allows you to create custom templates that you can save and use for future projects. Please email us ay info@uscope.net if you have any questions or need some assistance with that feature. Best regards, Team U Scope RH Ryan H. Owner Construction Used the software for: 2+ years ### "Ryan’s review " January 26, 2023 5.0 I absolutey love it I think it’s user friendly and awesome for the price Pros It’s user friendly, it really is easy to use Cons You have to reorganize the slides which is a massive pain Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net to provide us with more information regarding what you mean by reorganizing slides as we're not sure what feature you're referring to. Thank you, Team U Scope YA Yolanda A. Security Monitor Security and Investigations Used the software for: I used a free trial ### "One Of The Best " February 8, 2023 5.0 Pros All Pros the best software for the operation no blow up, or money needed Cons Very easy to use very well instructions Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing PHOTO iD My \[sensitive content hidden\] recommended me to use this product. Review Source Response from U Scope Technologies February 10, 2023 Hi Yolanda, Thank you for your review and that you think PHOTO iD by U Scope is one of the best softwares on the market. Kind regards, Team U Scope TW Troy W. Foreman Real Estate Used the software for: I used a free trial ### "Overall interpretation of Photo Id" February 1, 2023 4.0 Very minimal compared to other systems I have worked on but seems to create a workload that all can utilize. Pros The system as a whole works for basic reporting as well as more in depth information needed as all work orders vary. Cons I believe for what it is I wouldn't add any features in order to be cost effective. Reason for choosing PHOTO iD I haven't confirmed an order. Review Source Response from U Scope Technologies February 10, 2023 Dear Troy, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. Best regards, Team U Scope DW Derrick W. Principal Environmental Services Used the software for: 6-12 months ### "Photo OD" January 26, 2023 4.0 Excellent product, saves us time Pros Saves time in that the product automates or photo logs, also nice to be able to see the photos "real-time" Cons More flexibility on formatting of the photolog would be good Review Source Response from U Scope Technologies February 10, 2023 Hi Derrick, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net to provide us with more information in regards to formatting the photolog. Thank you, Team U Scope kA kristhian A. Service Assistant Construction Used the software for: Less than 6 months ### "Review For Photo Id" January 25, 2023 5.0 Many projects that we needed this software for. Pros The process was fairly easy and we enjoyed using it for the company. Cons Some of the features but i got no complaints. Review Source Response from U Scope Technologies February 10, 2023 Dear Kristhian, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. Best regards, Team U Scope ML Miracle L. Adjuster Insurance Used the software for: Less than 6 months ### "Great and fast " February 10, 2023 5.0 Great customer service and troubleshooting Pros Makes my business processing a breeze I was extremely happy to switch to this program we will never go back Cons So far there is nothing that I can complain about Review Source Response from U Scope Technologies February 15, 2023 Hi Miracle, Thank you for your 5-star review! We really do appreciate it. If you ever have any suggestions or need any assistance, please don't hesitate in contacting us at info@uscope.net. Kindest regards, Team U Scope TW Tammy W. Roof Inspector/Business Development Construction Used the software for: Less than 6 months ### "Helpful features" February 1, 2023 4.0 I found Photo ID to be a useful addition to my inspection process Pros The ability to add/edit captions to inspection photos is very helpful Cons Making use of the software required some integration processes. Review Source Response from U Scope Technologies February 10, 2023 Dear User, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net if you have any questions or experience any issues in the future. We'd also like to know more about your integration processes. Best regards, Team U Scope CC Colin C. Vice President Environmental Services Used the software for: 1-2 years ### "Mostly great, with a few recommended improvements" January 31, 2023 4.0 Pros Very good structure to field reports and photo log Cons Needs more customizability of report output Review Source Response from U Scope Technologies February 10, 2023 Dear Colin, Thank you for your review. We really appreciate your valuable feedback as we continue to improve the entire platform. Please email us ay info@uscope.net to let us know what other features you would like on the report output so we can consider that in a future update. Best regards, Team U Scope Similar Products Featured ## Related categories [Home Inspection](https://www.capterra.com/home-inspection-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)